Senior Analyst, Policy Management

What youll be DOING

• Serve as the policy administrator to producing office UA, AXA XL underwriters and Middle Office, own end-to-end policy lifecycle with precision and timeliness.
• Act as a subject matter expert to interpret instructions from producing office UAs, handle rejections, close cases, and coordinate with UAs and MO to resolve queries; manage premium bookings per local standards, update deductions/taxes, validate reinsurance policy updates; draft and issue compliant policy documents and invoices under SLAs.
• Perform independent sanity checks on processes to ensure end-to-end coherence, regulatory compliance, data integrity, and SLA adherence.
• Review tasks performed by processor and provide constructive timely feedback, focusing on specific observations, strengths and development opportunities; suggest actionable improvements and exemplars, and collaborate to embed learnings into current and future work.
• Deliver process training to new joiners; mentor and develop to support their learning, maintain training materials and knowledge base; assess training effectiveness.
• Maintain data quality; perform accurate data entry, validation, reconciliation, and reporting; support audit readiness.
• Being involved in preparing and maintaining documentation of the exisiting and future processes, including detailed process maps/manuals.
• Identify opportunities to streamline end-to-end processes, design and implement improvements, measure impact, and promote best practices across UAs, MO, and related stakeholders.
• Support shift right and standardization opportunities and ensure smooth transition (wherever applicable)
• Ensure privacy and internal control compliance; support audits and regulatory reporting.
• Using workflow and time-tracking tools to ensure proper work organization and reporting.
• Collaborate cross-functionally (Underwriting, Claims, Middle Office, Credit Control, CAT Modelling, IT) to optimize processes; document SOPs and drive system enhancements in different time zones.

Required Skills and Abilities:

• Graduate in any discipline, preferably in Insurance, Commerce or Finance & Accounting.
• Relevant years of experience in AXA XL.
• Good knowledge of Insurance/Underwriting.
• Good knowledge of policy management tools.

Desired Skills and Abilities:

• Ability to comprehend instructions and execute.
• Ability to perform the process with minimal supervision.
• Excellent written and oral communication skills.