Senior Analyst (Health/Wealth Admin)

Job Description: As a Senior Analyst in the Associate Benefits Operations team, your primary role will involve processing inputs received from members, participants, clients, or carriers to ensure the accuracy of the client database and the correctness of member/participant information. Reporting to the Assistant/Team Manager, you will be responsible for maintaining quality as per defined Service Level Agreements (SLAs), completing assigned tasks within Turnaround Time (TAT), ensuring compliance with internal policies, driving process improvement initiatives, and providing timely updates to internal stakeholders and onshore counterparts. You will also be expected to work comfortably in US Shifts at the GGN Location, possess excellent English communication skills, have 1-2 years of experience in Backend Operations, and hold a non-technical graduate degree. At TELUS Digital, we prioritize customer experience innovation through collaborative teamwork, agile thinking, and a customer-centric culture. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we specialize in delivering contact center and business process outsourcing solutions to major corporations in various sectors. Our multi-shore, multi-language programs offer secure infrastructure, value-based pricing, skilled resources, and exceptional customer service, all supported by our parent company, TELUS, a multi-billion dollar telecommunications giant. We are an Equal Opportunity Employer committed to fostering diversity and inclusion in the workplace. Our hiring and promotion decisions are based solely on applicants" qualifications, merits, competence, and performance, without any consideration of characteristics related to diversity.,