Posted:1 month ago|
Platform:
Work from Office
Full Time
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.
Trusted by a community of 400, 000 global customers, Workato empowers organizations of every size to unlock new value and lead in today s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato. com .
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
Business Insider named us an enterprise startup to bet your career on
Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
Quartz ranked us the #1 best company for remote workers
As part of this role you will:
Bachelors degree in Computer Science, or a related field, or equivalent practical experience.
5+ years in backend software development using modern programming languages (e. g. , Python (strongly preferred!), Golang or Java).
Demonstrated experience building production AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models).
Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management.
Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions.
Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling.
Deep knowledge of REST API design and integration patterns.
Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases.
Strong understanding of software architecture, scalability, security, and system design.
Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus.
Experience with A/B testing and experimentation frameworks.
Strong communication abilities to explain technical concepts
Collaborative mindset for cross-functional team work
Detail-oriented with strong focus on quality
Self-motivated and able to work independently
Passion for solving complex search problems
Workato
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