FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients greatest ambitions.
Job Title: Senior Analyst - Process OptimizationManagement Level: P2Job Category: Senior AssociateJob location Bengaluru
About The Job
The person in this role should have strong Business Process Mapping experience, preferably with U.S. Banking / Larger Financial Institution. The role requires exceptional written and oral communication skills, strong understanding of banking business processes, stakeholder management skills and the ability to manage multiple projects and deadlines at once.The role will be responsible for the documentation of on-going process flows (AS-IS), process evaluations, identifying risks, controls, and systems within the respective business units. The role Supports Risk and Control Self-Assessment (RCSA) process and schedule by creating process maps in the ARIS platform. The role will be responsible for maintaining quality of deliverables supporting the RCSA Program. The role will involve stakeholder engagement, seamless service delivery and quality.The role will work under the supervision of Lead Advisor or Senior Manager, and primarily involve working with the Business Units (BU's) / Risk Assessment Units (RAUs) stakeholders, to identify and map the relevant processes, risks, controls, and systems which will serve as an input for the RCSA Program. The role will bring industry practices to improve the quality and efficiency of the Process Mapping effort for the bank.The person in this role should have a broad understanding of operational and compliance risks in a bank and the control environment mitigating those risks.The role requires to interact closely with Business Unit (BU) leaders Business Risk and Control (BR&C) associates and other stakeholders for their day-to-day work. Strong communication and interpersonal skills are necessary to achieve the required objectives.
The Ideal Candidate Will
- Ensure high quality and efficient delivery related to Process Mapping for assigned processes.
- Process Mapping - Facilitate process walkthroughs and review existing policies, procedures and other operational documents and create process maps (consisting of) process steps, controls, systems, etc..
- Training - Supports the Lead Advisor / Senior Manager in development of job aids, and / or training materials related to internal and external learning opportunities. May support special projects, serving as a resource to wider business unit or organization.
- Assist with ad-hoc and special projects as necessary.
- Manage timely and high-quality delivery of assigned book of work.
- Use data-driven and industry standard approach in supporting business decisions.
- Ensure Process Maps are documented in accordance with required standards and in prescribed templates and formats.
- Report and escalate any delays in completing assigned work to the Management.
What You'll Bring
- Experience with building Business Process Models in accordance with Business Process Modelling Standards (BPMN 2.0), familiarity with process taxonomies at a Bank or similar institution (preferred)
- Expert skills in a BPM tool - preferably ARIS, or a similar BPM
- Conceptual Knowledge of SIPOC methodology, Lean Six Sigma or similar discipline to support Risk Management Process
- Strong communication skills both written and oral.
- Analytical and logical thinking.
- Working knowledge of MS tools such as word, Excel and PPT, Visio.
Education And Experience
- Bachelor's degree or higher in the field of Technology, Business Analysis, Operations, or Finance
- BPM Experience (5 to 7 years); Banking and/ or financial services industry experience preferred
Certifications (Preferred But Not Mandatory)
- Certified Six-Sigma Green Belt (Preferred) or a comparable certification from a global authority.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
