Security Specialist

As a Security Specialist - Cloudflare at NTT DATA in Chennai, Tamil Nadu, India, you will play a crucial role in identifying, troubleshooting, and resolving web access and remote access issues for users. Your responsibilities will include: - Providing continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems. - Handling first-level incident resolution and escalating complex issues according to established protocols. - Managing incidents through ITSM tool in compliance with the client's operational policies. - Conducting periodic and emergency maintenance as required, adhering to the client's scheduling and change management procedures. - Updating operational procedures and configuration documentation regularly. - Assisting in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis. Qualifications required for this role include: - Strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like Wireshark. - 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG). - Extensive experience troubleshooting DNS and networking-related issues. - Experience working in a support role where you have excelled every time you resolved a ticket. - Strong communication skills to effectively bridge the gap between customers and the engineering team. - Good English language skills (spoken and written). Primary Skills set required: - Cloudflare Zero Trust Network Access (ZTNA) - Cloudflare Secure Web Gateway (SWG) - Magic WAN - Magic Firewall - Remote Browser Isolation (RBI) - Data Loss Prevention (DLP) - Cisco firewall and routing experience. Secondary Skills set required: - Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) - Cisco AnyConnect - Cisco Umbrella - Content Filtering - Bluecoat Proxy You will be working in a 24x7 environment to ensure seamless security operations for the organization. About NTT DATA: NTT DATA is a $30 billion trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and a robust partner ecosystem. They provide digital and AI infrastructure solutions worldwide and are part of the NTT Group, investing over $3.6 billion annually in R&D. For more information, visit us at us.nttdata.com.,