Security Dispatcher

Role Overview: As a Virtual Field Supervisor at our growing business, you will be responsible for resolving issues faced by field employees by providing innovative solutions. Your role will involve maintaining a high level of professionalism while assisting clients over the phone and ensuring accurate updates in the service database. Additionally, you will play a key part in improving customer satisfaction and contributing to the company's success. Key Responsibilities: - Call field employees/clients in the US for security checks. - Respond to incoming calls, addressing issues, service inquiries, and client concerns. - Maintain professionalism and build positive relationships with every caller. - Update service database/report after each call. - Stay updated on industry knowledge and company policies. - Identify and resolve client issues to enhance customer loyalty. - Manage communication with corporate, clients, staff, and management. - Maintain professionalism in telephone and email communications. - Organize office tasks and prioritize administrative duties. - Coordinate meetings with the US team. - Participate in special department projects as required. Qualifications Required: - Graduation or Equivalent. - Prior customer service experience is preferred. - Proficient in time management and collaboration. - Strong problem-solving and analytical skills. - Demonstrates personal effectiveness and credibility. - Excellent communication and interpersonal abilities. - Technical proficiency in MS Office and Google products. Role Overview: As a Virtual Field Supervisor at our growing business, you will be responsible for resolving issues faced by field employees by providing innovative solutions. Your role will involve maintaining a high level of professionalism while assisting clients over the phone and ensuring accurate updates in the service database. Additionally, you will play a key part in improving customer satisfaction and contributing to the company's success. Key Responsibilities: - Call field employees/clients in the US for security checks. - Respond to incoming calls, addressing issues, service inquiries, and client concerns. - Maintain professionalism and build positive relationships with every caller. - Update service database/report after each call. - Stay updated on industry knowledge and company policies. - Identify and resolve client issues to enhance customer loyalty. - Manage communication with corporate, clients, staff, and management. - Maintain professionalism in telephone and email communications. - Organize office tasks and prioritize administrative duties. - Coordinate meetings with the US team. - Participate in special department projects as required. Qualifications Required: - Graduation or Equivalent. - Prior customer service experience is preferred. - Proficient in time management and collaboration. - Strong problem-solving and analytical skills. - Demonstrates personal effectiveness and credibility. - Excellent communication and interpersonal abilities. - Technical proficiency in MS Office and Google products.