As a Security Dispatcher, you will play a vital role in our team as a Virtual Field Supervisor. Your primary responsibility will be to address and resolve issues faced by field employees in a timely and efficient manner. It is crucial that you possess a solid understanding of our company's customer service policies and have a thorough knowledge of the industry to provide effective solutions to our employees. Your key duties will include making calls to field employees and clients in the US for security checks, handling incoming calls to address issues and inquiries, and maintaining a professional demeanor while building positive relationships with every caller. You will also be responsible for updating service databases, staying informed about industry updates and company policies, and contributing to enhancing customer satisfaction and loyalty. Effective communication is essential in this role, as you will be required to liaise with various stakeholders including corporate, clients, staff, and management. Additionally, you will need to manage office tasks efficiently, coordinate meetings with the US team, and actively participate in special projects as needed. To excel in this position, you should have a minimum qualification of Graduation or Equivalent, with prior customer service experience being an advantage. Strong time management, collaboration, problem-solving, and analytical skills are essential, along with personal effectiveness and credibility. Excellent communication and interpersonal abilities are a must, along with technical proficiency in MS Office and Google products. Join our team as a Security Dispatcher and contribute to our mission of delivering exceptional service to our clients while ensuring the smooth operation of our business.,
Role Overview: As a Virtual Field Supervisor at our growing business, you will be responsible for resolving issues faced by field employees by providing innovative solutions. Your role will involve maintaining a high level of professionalism while assisting clients over the phone and ensuring accurate updates in the service database. Additionally, you will play a key part in improving customer satisfaction and contributing to the company's success. Key Responsibilities: - Call field employees/clients in the US for security checks. - Respond to incoming calls, addressing issues, service inquiries, and client concerns. - Maintain professionalism and build positive relationships with every caller. - Update service database/report after each call. - Stay updated on industry knowledge and company policies. - Identify and resolve client issues to enhance customer loyalty. - Manage communication with corporate, clients, staff, and management. - Maintain professionalism in telephone and email communications. - Organize office tasks and prioritize administrative duties. - Coordinate meetings with the US team. - Participate in special department projects as required. Qualifications Required: - Graduation or Equivalent. - Prior customer service experience is preferred. - Proficient in time management and collaboration. - Strong problem-solving and analytical skills. - Demonstrates personal effectiveness and credibility. - Excellent communication and interpersonal abilities. - Technical proficiency in MS Office and Google products. Role Overview: As a Virtual Field Supervisor at our growing business, you will be responsible for resolving issues faced by field employees by providing innovative solutions. Your role will involve maintaining a high level of professionalism while assisting clients over the phone and ensuring accurate updates in the service database. Additionally, you will play a key part in improving customer satisfaction and contributing to the company's success. Key Responsibilities: - Call field employees/clients in the US for security checks. - Respond to incoming calls, addressing issues, service inquiries, and client concerns. - Maintain professionalism and build positive relationships with every caller. - Update service database/report after each call. - Stay updated on industry knowledge and company policies. - Identify and resolve client issues to enhance customer loyalty. - Manage communication with corporate, clients, staff, and management. - Maintain professionalism in telephone and email communications. - Organize office tasks and prioritize administrative duties. - Coordinate meetings with the US team. - Participate in special department projects as required. Qualifications Required: - Graduation or Equivalent. - Prior customer service experience is preferred. - Proficient in time management and collaboration. - Strong problem-solving and analytical skills. - Demonstrates personal effectiveness and credibility. - Excellent communication and interpersonal abilities. - Technical proficiency in MS Office and Google products.