Securities Services - Client Services and Solutions - Analyst

Are you seeking an exciting opportunity to become part of a dynamic and expanding team in a fast-paced and challenging environment This unique opening allows you to collaborate with the Business team to offer a comprehensive perspective. Join our dynamic team as a Client Services and Solutions Analyst, where you will oversee complete relationships with both local and global clients in a high-speed setting. Your primary role will involve handling all matters related to Securities Services, working alongside Sales & Product to enhance and sustain client connections. Additionally, you will act as the main point of contact for all Ops and Tech teams, comprehending the client's operational model and providing effective resolutions. As a Securities Services - Client Services and Solutions - Analyst within our team, you will enjoy the exclusive opportunity to manage end-to-end relationships with our diverse local and global clients. You will serve as their main contact for all Securities Services related issues, collaborating with Sales & Product to enhance and maintain client relationships. Moreover, you will play a crucial role in elevating client experience and service by staying abreast of the latest product, process, business, and market updates. This position offers an exciting chance to contribute to the team's growth and success while advancing your skills and career. Responsibilities: - Act as the end-to-end client service manager for global clients, addressing relationship and account level queries. - Serve as the escalation point of contact for Ops teams. - Stay informed about the latest product, process, business, and market updates to enhance client experience. - Prepare KPI and KRI reports for clients and internal stakeholders, including data analysis and presentation of client scorecards and MIS. - Generate standard/specific reports using JPMorgan and 3rd party systems to ensure high service levels and minimal escalations. - Manage team governance, deliver business updates, and support client-facing contacts with detailed explanations. - Collaborate with Prod Dev on internal strategic initiatives and management projects. - Implement process improvements to enhance efficiency and client satisfaction. Required Qualifications, Capabilities, and Skills: - Minimum 2 years of work experience. - Excellent communication skills (oral and written) for coordination with various stakeholders. - Strong attention to detail, problem-solving, and effective escalation skills. - Proficiency in Microsoft Excel, PowerPoint, SharePoint, and Project. - Energetic self-starter with proactive navigation skills and the ability to collaborate effectively. - Strong collaboration skills for effective partnership with different teams and individuals.,