About Us: At SecondAid , we are building an ecosystem of products focused on a singular mission: a healthy you. We stand as your trusted partner on your journey to optimal health. From our carefully curated selection of products, we prioritize your needs above all else, ensuring you have access to the highest quality wellness solutions backed by science and nature's wisdom. We are looking for a presentable and well-spoken individual with a strong sense of empathy to join our team as an Order & Customer Support Executive. This role involves end-to-end order processing, managing customer queries, and contributing to campaign support efforts. You will be a vital part of ensuring smooth operations and customer satisfaction. Location- Chhatarpur Primary responsibilities will include: Manage end-to-end order lifecycle: from placement to successful delivery. Provide prompt, polite and professional customer service via calls, emails or chats regarding order status, delays, returns & queries. Coordinate with logistics and pharmacy teams to ensure timely dispatch and delivery. Maintain accurate records of orders and customer interactions. Assist the marketing team in campaign execution and follow-ups . Work proactively to resolve issues and escalate when required. Willing to take additional responsibilities in support or operations when needed. We are looking for someone who has: Strong communication skills in English and Hindi (both written and verbal). Presentable and professional demeanor. Ability to multitask and stay organized under pressure. Prior experience in customer support or order management is a plus. Basic computer skills. Please note: Responsibilities are not limited to this JD. We value team players who are ready to take initiative where needed. If you think you’re a good fit, send us a resume at hr@saaoldelhi.com — we’d love to connect!
About Us: At SecondAid , we believe that wellness goes beyond just managing symptoms—it’s about nourishing the body from within and supporting it externally. With a deep commitment to quality and compassion, we create nutraceutical and lifestyle management products designed to help you thrive. Because true wellness isn’t a luxury—it’s a right we all deserve. About Profile: We’re on the lookout for a sharp and strategic SEO Specialist to drive search growth across multiple brands in our portfolio. If you live and breathe SEO, love working across technical and content strategies, and enjoy experimenting with what moves the needle in search, this role is for you. What You’ll Do: Own and execute tailored SEO strategies for 2–3 growing brands focused on increasing visibility, traffic, and lead generation. Conduct deep keyword research to guide new content and optimize existing pages for both informational and transactional queries. Run technical SEO audits and address issues like crawlability, site speed, mobile responsiveness, Core Web Vitals, etc. Partner with content teams to produce SEO-optimized blogs, landing pages, and product/category content. Improve on-page SEO: meta tags, internal linking, structured data, alt texts, and more. Lead ethical link-building campaigns and identify new backlink opportunities. Manage local SEO efforts across relevant platforms and citations. Use tools like Google Analytice, Google Search Console, Ahrefs, SEMrush, Screaming Frog, and JetOctopus to track performance and recommend improvements. Oversee complex SEO projects like site migrations or new launches with minimal traffic disruption. Stay ahead of search trends and algorithm updates to keep us competitive. What We’re Looking For: 3-4 years of proven SEO experience Strong background working with D2C websites Bonus points for experience in healthcare or nutraceutical domains.
We're a growing healthcare company with a portfolio of direct-to-consumer brands and healthcare services making a real impact on people's lives. As we scale, we're looking to add more depth and expertise to our creative in-house capabilities in order to strengthen our brand story-telling, and deliver exception campaigns. We're looking for a Creative Lead who's passionate about healthcare, energized by multi-brand challenges, and ready to build something meaningful. Opportunity : You'll form the core of our creative team behind our brand campaigns—someone who can conceptualize breakthrough ideas, roll up their sleeves to bring them to life, and elevate the skills of our growing creative team. You'll work closely with our Marketing Head to shape how our brands show up in the world, transitioning campaigns from external agencies to in-house excellence. This is a rare opportunity to lead creative strategy while staying hands-on with design, and to build processes and team culture from the ground up. Shape Creative Vision and Strategy Conceptualize and develop integrated campaigns across multiple healthcare D2C and service brands Develop and evolve brand visual identities, guidelines, and design systems for new brand and product launches Ensure all creative work aligns with brand positioning and healthcare compliance standards Present creative concepts and recommendations to marketing leadership Develop Creative Expertise Grow our creative team—help designers level up their strategic thinking and craft Manage workflow, prioritize projects, and allocate resources across multiple brands Build efficient creative processes that balance quality with speed Support hiring efforts as the team expands Create Exceptional Campaigns Design key campaign assets across digital and traditional channels (social media, performance ads, email, website, packaging, print collateral) Stay ahead of design trends, platform changes, and healthcare marketing innovations Balance creativity with healthcare industry requirements and regulations Requirements: We are looking for someone who has - Work Experience : 3 to 5 years of progressive work experience in creative roles Portfolio showcasing strategic campaign thinking and exceptional design execution across multiple brands Bachelor's degree in Design, Visual Communication, Fine Arts, or related field preferred Healthcare, wellness, pharma, or D2C brand experience preferred Experience managing both digital and print creative production Conceptual thinker who develops big ideas that work across channels Detail-obsessed with high standards for craft and quality Strategic executor who understands business goals and translates them to creative Location : Sultanpur, New Delhi Employment Type : Full Time, Permanent