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Sea Export Customer service

Sea Export Customer service

CIEL HR

5 - 10 years

3 - 6 Lacs

mumbai

Posted:2 hours ago| Platform:

Apply

Skills Required

form 13 vgm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Sea Export Customer Service Executive

Key Responsibilities:

1. Customer Service & Communication

Serve as the primary point of contact for customers regarding export shipments.
Respond to customer inquiries, provide shipment updates, and address concerns promptly.
Coordinate with shipping lines, freight forwarders, and internal departments to ensure smooth export operations.

2. Export Documentation & Compliance

Prepare and verify all necessary export documentation, including Bill of Lading (B/L), Commercial Invoice, Packing List, Certificate of Origin, and Export Declarations.
Ensure compliance with international trade laws, export regulations, and Incoterms.
Work closely with customs brokers to ensure smooth customs clearance and avoid delays.

3. Shipment Coordination & Tracking

Track export shipments and provide customers with real-time updates.
Monitor vessel schedules and coordinate with carriers to avoid shipment delays.
Handle any shipment discrepancies or delays by liaising with relevant stakeholders.

4. Process Improvement & Reporting

Maintain accurate records of export shipments and customer interactions.
Prepare reports on shipment status, delays, and customer feedback.
Identify areas for process improvement and suggest solutions to enhance customer satisfaction.

Key Skills & Qualifications:

Can handle co-ordination with clients, overseas agents, s.lines, co-loaders, CHAs etc.
Can handle Bookings, VGMs, Form 13 issuances To co-ordinate with BL Documentation team Should be able to handle multiple shipments

Interested Candidates need to Share their resume on sethuraman.s@cielhr.com or Contact 9047098030

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