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Kotak Mahindra
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SDO Authorizer - Branch Banking - Branch Banking

SDO Authorizer - Branch Banking - Branch Banking

Kotak Mahindra

3 years

0 Lacs

Neri, Maharashtra

Posted:3 days ago| Platform: SimplyHired logo

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Skills Required

Customer service Bachelor's degree Banking

Work Mode

On-site

Job Type

Full Time

Job Description

SERVICE DELIVERY OFFICER (SDO)

KRAs:

Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
Regular generation of leads for NTB customer and cross sell.
The SDO will act as a backup to the SO.
Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
Customer query resolution –
Should have a desire to know and understand financial terminology
Cross selling of financial products
Exploitation of other business opportunities sensed.

EXPERIENCE, QUALIFICATIONS & QUALITIES:

Atleast 3 years in branch banking operations.

Post-graduate or graduate with appropriate experience.

Primary motivation customer service through querry resolution

A senior teller or branch operations person.

TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank

AGE: 23-25 years

OTHERS:

Reporting to: SM

THE ROLE (bold):

Customer service at the Branch, customer retention

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