Scrum Master

Roles & Responsibilities:

• Lead and manage product delivery using agile frameworks and techniques.
• Align with Agile values, such as prioritizing individuals and interactions over processes and tools.
• Ensure day-to-day operations by automating tasks, monitoring system health, and minimizing downtime through incident response
• Capture the voice of the customer to define business processes and product needs
• Collaborate with Global Quality business stakeholders, architects, and engineering teams to prioritize release scopes and refine the product backlog
• Lead and facilitate breakdown of Epics into Features and sprint-sized user stories and participate in backlog reviews with the development team
• Clearly express features in user stories/requirements so all team members and stakeholders understand how they fit into the product backlog
• Ensure Acceptance Criteria and Definition of Done are well-defined
• Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops
• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders
• Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements
• Identify and manage risks associated with the systems, requirement validation, and user acceptance
• Develop & maintain documentation of configurations, processes, changes, communication plans and training plans for end users
• Collaborate with geographically dispersed teams, including those in the US and other international locations
• Foster a culture of collaboration, innovation, and continuous improvement
• Leverage agile tools such as Jira / Jira Align, Smartsheet s and Confluence

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master s degree with 4 - 6 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Bachelor s degree with 6 - 8 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies OR
• Diploma with 10 - 12 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies

Must-Have Skills:

• Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe)
• Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align
• Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors

Preferred Qualifications:

• Experience in managing product features for PI planning and developing product roadmaps and user journeys
• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions
• Technical thought leadership
• Able to communicate technical or complex subject matters in business terms
• Familiarity with GxP computer system validation
• Experience with Project planning/Data modelling tools such as Smartsheet, Lucid, Miro, etc.

Professional Certifications:

• Certified SAFe Scrum Master or similar (preferred)
• ITIL (preferred)

Soft Skills:

• Able to work under minimal supervision
• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work
• Excellent analytical and gap/fit assessment skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams
• High degree of initiative and self-motivation
• Ability to manage multiple priorities successfully
• Team-oriented, with a focus on achieving team goals
• Strong presentation and public speaking skills