Job Overview:We are seeking a dynamic and experienced Senior Manager – Operations & Special Projects to lead the execution and management of key operational initiatives, primarily focused on waste management projects across 12–15 railway stations. The ideal candidate will have a strong background in team leadership, vendor management, project execution, and P&L accountability. The role demands high levels of ownership, strategic thinking, and day-to-day operational excellence. Key Responsibilities:End-to-End Operations Management for waste management projects at multiple railway stations. Lead and supervise cross-functional teams on-ground; ensure smooth daily operations. Drive efficiency, compliance, and performance benchmarks across all project sites. Maintain and improve vendor relationships; oversee vendor onboarding, negotiation, and SLA adherence. Operate the waste management division as a standalone profit center, including budget forecasting, cost controls, and revenue optimization. Monitor KPIs and operational metrics; prepare weekly/monthly performance reports for the CEO. Identify and implement continuous improvement strategies across operational workflows. Ensure all activities adhere to environmental, safety, and regulatory standards. Troubleshoot operational bottlenecks and develop risk mitigation plans. Proven track record of leading large teams and multi-site operations. Strong grasp of vendor management, service contracts, and compliance. Demonstrated experience in managing a P&L and driving profitability. Excellent communication and stakeholder management skills. Comfortable working in dynamic, field-based environments with frequent travel. Strong analytical, problem-solving, and decision-making abilities.
A proactive and results-driven Telecaller with [X] years of experience in outbound and inbound calling, customer service, and lead generation. Skilled in engaging customers through persuasive communication, resolving queries efficiently, and achieving sales or conversion targets. Demonstrates excellent listening skills, a customer-centric attitude, and the ability to handle high call volumes with professionalism and empathy. Key SkillsOutbound and Inbound Calling Lead Generation & Tele-Sales Customer Relationship Management (CRM) Excellent Verbal Communication (English/Hindi/[Add local language]) Objection Handling Data Entry & Call Logging Target-Driven and Self-Motivated MS Excel / CRM Software (e.g., Zoho, Salesforce, etc.)