ScienceLogic-Software Engineer

Education and/or Experience Qualifications

• Bachelors degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, or a related field; equivalent experience acceptable
• A Minimum of four (4) years’ experience with ScienceLogic.

Required Qualifications

• Significant experience (4+ years) with ScienceLogic monitoring and architecture
• Significant experience troubleshooting SL1 Dynamic Applications in Python
• Significant experience with the Unix command line
• Significant experience with MySQL relational database
• Experience with IT Operations/Service Management with ServiceNow.
• Experience developing and using web services (REST or SOAP).
• Experience with non-relational databases (Cassandra, Scylla).
• Experience with version control software (Git, Github).
• Working knowledge of Configuration Management and DevOps tools (Ansible, Jenkins, Docker).
• Demonstrated understanding of an Agile software development process
• Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
• Ability to establish customer trust and confidence in the CDW Managed Services
• History of balancing multiple priorities simultaneously, with the ability to adapt to changing needs
• Critical attention to detail and solid creative problem-solving skills
• Ability to perform intermediate root cause analysis
• Strong organizational, analytical, and problem-solving skills
• Customer Service focused and a high level of professionalism
• Ability to consistently follow policies and procedures
• Strong communication and documentation skills
• Excellence verbal and written communication skills, to effectively interact with all levels of organization
• Ability to prioritize work and multitask in a fast paced, diverse and growth-oriented environment
• Team player with a strong desire to continue learning and expanding experience in an evolving environment
• Good time management skills, able to meet rigid and urgent assignment schedules
• Ability to work weekends and/or off hours as necessary to meet client needs
• Ability and willingness to travel up to 50% or as needed to other CDW locations or client sites
• Ability to apply common sense in performing job. Ability to understand and follow basic guidelines.
• Ability to travel as needed.

Preferred Qualifications

• Experience developing SL1 Dynamic Applications with Python
• Experience with APM Platforms, including but not limited to Dynatrace
• Experience with Observability, OpenTelemetry, Go Programming Language
• ITIL Foundations Certification
• 3 years Managed Services experience