Responsibility & Authority: Responsible for cleanliness, orderliness, and appearance of the entire Hotel. Ensure that rooms are made as per company standards. Prepare Annual Housekeeping Budget. Maintain par stock of guest supplies, cleaning supplies, linen, and uniforms. Organize inventories with Accounts and General Store for linen, uniform, and fixed assets. Pay particular attention while organizing pest eradication activities. Develop and implement Housekeeping systems and procedures Prepare reports for management information. Assist the Purchase department in selecting suppliers for items related to Housekeeping. Planned, controlled, and supervised Horticultural activities. Attending and resolving guest complaints. Verification of supplies consignments. Organise on-the-job training and evaluate its effectiveness. Approval of the Functional Manual of the department. Recommend the recruitment of new personnel. Other Routine Responsibilities: Daily inspection of public areas and employees’ locker rooms. Daily briefing of Supervisors/ Executives. Coordinating the preventive maintenance schedule of rooms and public areas with the maintenance department. Immediately attending to guest requests. EXPERIENCE: Minimum 8 to 10 years of experience, of which at least 2 to 3 years in a similar role. Strong Operational/Technical Knowledge. A Successful Pre-opening experience & records a distinct advantage. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Joining bonus Work Location: In person
Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations. Record guest orders accurately and relay them to the kitchen or bar staff. Ensure that special dietary requirements or requests are noted and communicated. Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing. Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins. Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries. Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue. Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues. Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests. Adhere to food safety and hygiene standards, as well as any legal or hotel-specific regulations related to alcohol service. Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service. Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience. Assist with promoting special promotions, events, or new menu items to guests. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Food provided Health insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Rotational shift Weekend availability Supplemental Pay: Commission pay Overtime pay Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person
Carpenter Duties and Responsibility: Ability to effectively communicate, both in person and over the phone when dealing with management, Employees, and guests. Stain-grade, trim work, hang doors, drill and set door hardware, set windows, layout for stairs and common rafters, etc. Read blueprints, mathematical and analytical skills are necessary to do material estimates. Maintains general mathematical skills such as addition, subtraction, multiplication, and division. Ability to work with carpentry tools and materials. Should be able to lift and manipulate objects of up to 80 lbs as and when required. Possesses extensive knowledge of the carpentry trade as well as repair and maintenance of the property. Always keep the work area clean and well organized. Climbs ladders to reach raised areas and works from scaffolding. Operates various types of woodworking machines and electrical hand tools. Maintains physical stamina and proper mental attitude to deal effectively with guests, management, and other employees. Able to work under pressure and meet deadlines set for each task. Repair and replace items such as furniture, wall coverings, acoustical ceiling panels, gypsum board, masonry, or any other miscellaneous tasks such as wooden polishing, etc. Designs, cuts, builds, and assembles wooden parts or furniture as requested. Assemble and set prefabricated pieces. Repairs and rebuilds various objects in wood, cardboard, PVC, etc. Assemble, disassemble, and repair hydraulic locking arms, locks, boards, doors, furniture, and wooden shelves. Installs coating montages on doors, frames, and desks. Maintain inventory of supplies needed to perform the job functions. Assist housekeeping and engineering staff during room preventive maintenance. Keep track of repairs made or areas that need more attention. Keep communication open between guests, management, and service tasks. Report to management on major repairs and items that can’t be repaired for further action. Perform general maintenance work or other tasks assigned by management. Comply with the General Regulations Employee Manual and other policies and procedures to ensure the safety and efficiency of the operation of the Hotel. EDUCATION: Technical schooling in the art of carpentry or Completed High school with equivalent experience in carpentry. Previous experience working in hotel/resort/hospitality settings. EXPERIENCE: Minimum 1 to 2 years experience working in a hotel or hospitality environment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Joining bonus Work Location: In person
*Key Responsibilities:* 1. Perform cleaning and maintenance tasks in guest rooms, including making beds, replenishing linens, cleaning bathrooms, and restocking amenities. 2. Maintain cleanliness and organization in public areas such as lobbies, corridors, and recreational areas, ensuring a pleasant atmosphere for guests. 3. Regularly inspect and report any maintenance issues, such as damaged furniture, broken fixtures, or malfunctioning equipment, to the appropriate department for prompt resolution. 4. Handle guest requests promptly and professionally, ensuring a high level of customer service and guest satisfaction. 5. Coordinate with the laundry department for efficient handling of linens, towels, and other hotel materials to ensure an adequate supply for guest rooms and public areas. 6. Follow established safety and security protocols to maintain a secure and hazard-free environment for guests and staff. 7. Work closely with other housekeeping team members to ensure a seamless and efficient workflow, especially during peak occupancy periods. 8. Adhere to the hotel’s standards and procedures, including those related to cleanliness, hygiene, and quality control, to uphold the hotel’s reputation for excellence in hospitality. Job Types: Full-time, Permanent, Fresher Pay: ₹11,054.21 - ₹20,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Work Location: In person
Role Overview: As a Guest Service Associate Housekeeping at Saya Grand By Treat in Thane, your primary responsibility is to ensure guest satisfaction by maintaining high standards of cleanliness, responding to guest requests, and delivering exceptional service throughout their stay. Serving as a crucial point of contact between guests and the housekeeping department, you will be instrumental in providing a comfortable, clean, and safe environment for all guests. Key Responsibilities: - Welcome guests warmly and address their housekeeping-related inquiries or requests with a courteous and professional demeanor. - Maintain cleanliness, order, and proper equipment in guest rooms, public areas, and service areas in accordance with hotel standards. - Coordinate room status updates with the front office to ensure timely guest check-in and check-out readiness. - Address and resolve guest complaints concerning cleanliness or housekeeping services efficiently, escalating issues when necessary. - Keep accurate records of guest requests, room status, and any maintenance concerns. - Promptly report any damaged or malfunctioning equipment to the housekeeping supervisor for timely repairs. - Support the housekeeping team by inspecting rooms post-cleaning to ensure adherence to proper standards. - Educate guests on hotel facilities and housekeeping-related services like laundry service and amenities. - Assist in managing housekeeping supplies inventory and notify the supervisor when replenishment is required. - Adhere to all safety, health, and hygiene standards as per hotel policies. Qualifications: - High School Diploma or equivalent; additional certification in hospitality is advantageous. - Previous experience in housekeeping or guest service within the hospitality industry is preferred. - Strong communication skills. - Demonstrated friendly, professional, and service-oriented demeanor. - Ability to multitask effectively in a fast-paced environment. - Basic computer proficiency for reporting and interdepartmental coordination. Additional Company Details: No additional details provided in the job description.,