SAP Support Engineer and Senior SAP Support Engineer (Remote)

Imedhas

4 - 9 years

8 - 12 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

networking sap technical development itsm sap s hana sap basis interfaces infrastructure operations sap application load balancing

Work Mode

Remote

Job Type

Full Time

Job Description

Role Overview

Key Responsibilities

Lead customer onboarding and digital service kick-offs.
Conduct periodic service reviews and ensure service quality.
Orchestrate service/project delivery across scope, budget, and milestones.
Manage escalations and critical incidents with SAP MIM and Product Support.
Provide technical feasibility studies and solution reviews.
Support customer release and maintenance activities.
Drive problem management and continuous improvement.
Collaborate with SAP stakeholders to ensure customer success.
Review SLA service credit cases and support commercial change requests.
Lead structured documentation and competency uplift initiatives.

Mandatory Skills

Engineering graduate with minimum 6 years of SAP technical consulting experience for senior SAP support engineer and minimum 4 years for SAP Support Engineer
At least 45 years in customer-facing roles.
Advanced knowledge of
IT Service Management, SAP Basis, and SAP Applications
.
Proven expertise in
SAP HEC and SAP S/4HANA Cloud solutions
.
Strong experience with
SAP Basis activities, release upgrades, and infrastructure updates
.
Advanced troubleshooting and incident management skills.
Strong project delivery orchestration (scope, budget, milestones).
Experience in customer release and maintenance activities.
Excellent communication, stakeholder management, and leadership skills.
Experience in cross-cultural collaboration and managing complex accounts.
Proficiency in English
; additional languages are a plus.

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