Job
Description
Job Description : Minimum two end-to-end project implementation experience in CS module. In depth understanding of Customer Service module related SAP processes. Expertise in configuration of SAP Customer Service processes. Basic level of technical aspects of SAP CS module to guide the technical team. Troubleshooting Skills : investigate, analyse, and solve problems and map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients needs. Creating /Configuring and Maintaining, Material Master, Customer Master, Equipment Master, Work Center, Functional Location, serial number, activity type and Warranty. In Depth process knowledge of In house repair process, Service Order Processing Contractual Services, Sales, Billing, Availability Check, Credit management, , task list, routing, Service notification (revenue and non-revenue generation), Service order confirmations. Configured core process of CS module based on SAP recommended practices for Service Notification, Return and repair orders, Field service orders, resource related billing, service contracts and service master data. Solid understanding on SAP SD/CS/FI integration. Problem resolution (troubleshooting, searching OSS) and escalation. Good communications and consultancy skills. Sap Sd Cs
