Job
Description
Primary Skills Lead the implementation and configuration of SAP CS within the SAP SD module to manage service orders, warranties, repairs, and customer support processes. Integrate SAP CS with other modules such as SAP MM and SAP PM for seamless service delivery. Configure and optimize service order management processes, including service request creation, planning, and execution. Expertise in handling service contracts, warranty management, and repairs in SAP CS. Strong knowledge of the customer service lifecycle, from customer service request processing, service delivery, and billing, to post-service support and feedback management. Collaborate with business stakeholders to understand customer service requirements, gather input, and configure SAP CS to align with business processes and objectives. Ensure smooth integration with SAP SD to enable effective customer service processes. Automate and streamline service order management processes to improve efficiency, reduce manual work, and ensure high levels of customer satisfaction. Troubleshoot and resolve issues related to service order processing, warranty claims, and customer service processes during testing, training, and post-implementation phases. Ensure continuous system stability and user adoption. Create and maintain detailed documentation for SAP CS configurations, workflows, and customizations. Generate reports to track service performance, customer satisfaction, and service revenue. Secondary Skills Provide end-user training and knowledge transfer to ensure SAP CS adoption across relevant departments. Develop custom reports, enhancements, and workflows to meet specific customer service needs and improve reporting accuracy. Assist in project management, including timelines, resource allocation, and deliverable tracking to ensure successful SAP CS implementations. Participate in troubleshooting and provide support for any issues related to the CS module, ensuring smooth post-implementation operation. Stay updated with SAP CS features, updates, and best practices to recommend continuous improvements to service processes.
