SAP ETM Support

SAP ETM Support:

Responsibilities

• Provide daily functional support for the SAP ETM module, resolving user inquiries, incidents, and problems in a timely and effective manner.
• Analyze and troubleshoot issues related to ETM business processes, including equipment master data, shipping documents, settlement, and reporting.
• Configure and customize the SAP ETM module to meet evolving business requirements. This includes working with master data, catalog management, settlement calendars, and pricing procedures.
• Collaborate with business stakeholders to gather requirements, analyze business processes, and translate them into functional and technical specifications.
• Work with cross-functional teams, including SAP PM (Plant Maintenance), SD (Sales and Distribution), FI (Financial Accounting), and CO (Controlling), to ensure seamless integration and data flow.
• Perform unit testing, integration testing, and support user acceptance testing (UAT) to validate new configurations and developments.
• Create and maintain detailed documentation for system configurations, business processes, and user guides.
• Conduct training sessions for end-users to ensure they are proficient in using the SAP ETM system.
• Work with the technical team (ABAP) to develop custom reports, interfaces, enhancements, and forms (RICEF objects).
• Participate in SAP projects, including upgrades, implementations, and rollouts, as an ETM subject matter expert.

Required Skills and Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Minimum of 5-8 years of hands-on experience in SAP ETM functional support and configuration.
• Strong knowledge of core ETM functionalities, including:
  
• Equipment Master Data and Catalogs
• Shipping and Settlement Packages
• Time-based and Performance-based Equipment Documents (TBE/PBE)
• Settlement and Billing processes (integration with SAP SD and FI/CO)
• Equipment Planning and Inventory Management
• Solid understanding of integration points with other key SAP modules, especially SAP Plant Maintenance (PM) and Sales and Distribution (SD). Knowledge of SAP Materials Management (MM) is a plus.
• Proven ability to analyze complex business requirements and translate them into effective SAP solutions.
• Experience with testing methodologies, including creating test scripts and managing defect resolution.
• Excellent communication, interpersonal, and presentation skills, with the ability to explain complex technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with a detail-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.

Desired Qualifications

• SAP certification in ETM or a related module.