SAP - Convergent Mediation | AMS Support Engineer

As a SAP Convergent Mediation (CM) AMS Support Engineer at Booking Holdings Bangalore, your role will involve supporting the integration and maintenance of SAP Convergent Mediation solutions. Your responsibilities will include: - **Interface Maintenance & Monitoring**: - Monitor and maintain SAP CM interfaces to ensure seamless data flow between systems. - **Error Handling & Incident Management**: - Actively monitor Kafka, CM workflows, and upstream/downstream systems for errors. - Handle P1 incidents, manage bug fixes, and change requests. - **Health Monitoring & Performance Tuning**: - Track the health of Kafka consumers/producers and CM workflows. - Optimize performance to handle large data volumes efficiently. - **Automation & Monitoring**: - Implement proactive monitoring and alerts for system health using Grafana and Prometheus. - **Data Transformation & Validation**: - Validate and transform incoming data to ensure compatibility with SAP CI and FICA. - **Backup & Recovery Management**: - Ensure regular backups of CM configurations and support recovery processes in case of failures. - **Change Management & Continuous Integration**: - Support CI/CD pipeline activities and assist in documentation. - **Support & Training**: - Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams. - **Observability & Metrics Reporting**: - Help develop monitoring frameworks to ensure system health. - **Compliance & Security**: - Adhere to secure programming practices and assist with audit/compliance activities. **Experience Required:** - 0-5 years in SAP CM, BRIM, related SAP implementation, and/or support roles. - Familiarity with Grafana, Prometheus, Kafka, or similar tools. - Strong documentation skills with attention to detail. - Strong verbal and written communication skills. **Technical Skills Required:** - Basic knowledge of SAP Convergent Mediation by Digital Route. - Knowledge of Kafka and integration technologies. - Hands-on experience with Grafana dashboard setup and Linux Bash scripting. - Exposure to ITIL processes and incident management tools. **Core Competencies:** - Strong troubleshooting and incident management skills. - Ability to work under pressure and prioritize high-impact incidents. - Good communication skills for team collaboration and support. **Preferred Knowledge:** - Experience with CI/CD pipelines, change management, or Digital Route Mediation modules. - Working knowledge of Jira, Agile processes, and Test Automation Tools. **Education:** - Bachelor's degree in Computer Science, IT, Electrical, Electronics, or a related field.,