Job
Description
As a SAP Convergent Mediation (CM) AMS Support Engineer at Booking Holdings in Bangalore, you will be responsible for supporting the integration and maintenance of SAP Convergent Mediation solutions. Your role will focus on data flow management, interface monitoring, incident handling, and performance tuning. You will work closely with a cross-functional team of SAP specialists, engineers, and product managers to ensure the smooth operation of business-critical systems interfacing with SAP FICA and SAP CI. **Key Responsibilities:** - **Interface Maintenance & Monitoring:** Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. - **Error Handling & Incident Management:** Actively monitor Kafka, CM workflows, and upstream/downstream systems for errors. Handle P1 incidents, manage bug fixes, and change requests. - **Health Monitoring & Performance Tuning:** Track the health of Kafka consumers/producers and CM workflows. Optimize performance to handle large data volumes efficiently. - **Automation & Monitoring:** Implement proactive monitoring and alerts for system health, interface execution, and Kafka DLQs using Grafana and Prometheus. - **Data Transformation & Validation:** Validate and transform incoming data (Kafka, REST APIs, Files) to ensure compatibility with SAP CI and FICA. - **Backup & Recovery Management:** Ensure regular backups of CM configurations and support recovery processes in case of failures. - **Change Management & Continuous Integration:** Support CI/CD pipeline activities and assist in the documentation of WRICEF and SOPs. - **Support & Training:** Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams. - **Observability & Metrics Reporting:** Help develop monitoring frameworks, including Grafana dashboards and performance metrics, to ensure system health. - **Compliance & Security:** Adhere to secure programming practices and assist with audit/compliance activities related to system changes and incident handling. **Qualifications Required:** - **Experience:** 0-5 years in SAP CM, BRIM, related SAP implementation, and/or support roles. Familiarity with Grafana, Prometheus, Kafka, or similar tools. Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents. Strong documentation skills with attention to detail. Strong verbal and written communication skills to convey technical information clearly. - **Technical Skills:** Basic knowledge of SAP Convergent Mediation by Digital Route, Kafka, and integration technologies (REST APIs, FTP). Familiarity with DigitalRoute APIs and integration with SAP. Hands-on experience with Grafana dashboard setup and log aggregation tools like Loki. Hands-on Linux Bash scripting experience. Exposure to ITIL processes and incident management tools. - **Core Competencies:** Strong troubleshooting and incident management skills. Ability to work under pressure and prioritize high-impact incidents. Good communication skills for team collaboration and support. - **Education:** Bachelor's degree in Computer Science, IT, Electrical, Electronics, or a related field. Please note that pre-employment screening may be conducted if your application is successful, as permitted by applicable law. The screening may include employment history, education, and other information necessary for determining your qualifications and suitability for the position.,
