Job
Description
Job Title SAP C4C Functional Consultant Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional Requirements: 2+ years of experience with minimum 2 C4C implementation project experience Hands on Experience in Scoping and Fine Tuning, Master layout/ Page layout, Data Workbench Activities. Create and conduct presentations/workshops/demos on system functionality to the client Administration tasks (Workflows/ Approval Process/ Organization setup/ user management) Integration tasks of the SAP Sales/ Service Cloud with other SAP (S/4HANA), SAP Cloud and Non-SAP applications via CPI. Authorization and access controls using Business Roles. Sales:Accounts and Activity Management – Visit Management, Lead, Opportunity, Sales Quote, Sales Order, Pricing, Territory Management. Service:Customer service ticket, SLA, Service Categories, CTI Integration, Knowledgebase Integration, Chatbot Integration (SAP CAI). Analytics:Create Data source/ Reports / KPI/ Key Figures / Dashboards etc. Work with OData/Standard APIs, Transport Management/ Upload/ Download. Preferred Skills: Technology->SAP Functional->SAP C4HANA Domain->SAP Cloud for Customer->ABSL and BODL languages Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Educational Requirements Bachelor of Engineering Service Line Enterprise Package Application Services * Location of posting is subject to business requirements
