Position Summary The SAP Technology Lead is accountable for the continuous value delivery of IT Product Groups and Platforms. S/He oversees sustain, deployment, retirement and leverage and ensures the effective and efficient operational support of all internally or by a third-party managed product and platform groups in scope for the day-to-day delivery of all operational and technical planning, organization and coordination of all the required services. Secure partner delivery quality and value for money by providing transparent partner performance metrics (in accordance with contracts and agreed governance with the partners). Assess and manage risk in the partner ecosystem - involves assessing the key categories of financial, operational, compliance, strategy and geographic risks. Organize and Chair partner(s) governance: manage periodic reviews, share metrics, define action plans and monitor actions. Provides technical escalation support for specialists and Nestl suppliers to ensure service level objectives are met. Contribute to increasing flexibility by leveraging partners to meet growing business demand and help Nestl people to be focused on added value activities. Support the Product Group management to drive business value through increasing vendor productivity and managing the service risk. Provide contractual parameter input, tools, agreements to support contractual negotiations. Measure, monitor and provide transparency on all aspects of IT performance (product group key value indicators, IT workforce, IT transformation) to support IT and Functional / Product management's decision making. In addition, Expert might be involved in more complex vendor management negotiations with the support of the Service Owner such as Provide input/support Management Governance meetings? Support/Lead the Quarterly Operation Meetings for the full scope of services?. The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. S/He builds and maintains relationships with product and platform group managers, developing a clear understanding of product/platform strategy and works with supplier teams to ensure good coordination of product changes without impacting IT Consumers and business processes. S/He guides and promotes optimal use of technology to support the cost-effective delivery of business requirements within their area of expertise. S/He should be self-motivated to find opportunities and take initiatives. Travel activity is low, depending on the project assigned, averaging at below 10%. A day in the life .... Provides oversight in the products run and 'maintain' phase to deliver the committed product business value, and provides input to peers Act as BRM (Business relationship management ) in the region for specific functional stream/s ensuring closeness to business, speed of delivery and innovation with purpose Supports and influences the partners to drive improvements to meet the objectives. Leads ITP Vendor Governance for SAP Technologies: defines action plans and monitor actions for all partners. Responsible to cascade & execute Vendor Management Standards, Best Practices, WOW, etc. published by Vendor Management Office (VMO). Maintain and evolve the relationship between the partners, Nestle SAP Technologies team and the receivers. Chair weekly, monthly governance with partners and guide them to meet IT objectives and KPIs. Provide comprehensive quarterly partner outcomes and key achievements to Nestle management and VMO office. Provides technical escalation support for experts, specialists and Nestl suppliers to ensure service level objectives are met Ensure optimal service at the right cost versus quality with ability to right size at the point of need Leads the development of operational aspects and ensures their end-to-end integration and value delivery Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IT operations environment Contribute to increasing flexibility by leveraging service providers to meet growing business demand and help Nestl people to be focused on added value activities Enables and fosters transversal skills to support products, product/platform groups and/or streams to ensure operational excellence. Continuous improvement in effectiveness and efficiency of operational support for internally or by third party managed product or platform groups within in scope Supports the IT Performance Management in analysing product/platform usage and performance by gathering respective data Ensure sustainable alignment in the end-to-end service delivery in the stream with the Global model, including services delivered internally and by suppliers Act as single-point-of-contact (SPoC) for operational related escalations Works with product teams including partners to ensure good coordination of product changes across multiple products without impacting IT Consumers and business processes Builds and maintains relationships with product team leaders to develop a clear understanding of product strategy, product value delivery planning and of business needs Provides timely updates and information to IT Consumers/stakeholders on platform issues and maintenance windows Fosters collaboration from his/her operations team in project teams for small-scale business process improvement projects and/or Business Requirements Coach, develop and mentor the team to strive for their full potential. Define and cascade SMART (specific, measurable, achievable, realistic, timely). objectives to help deliver overarching Nestle IT objectives, Ensure partner delivery quality services as per the contractual framework and service levels. What Will Make You Successful Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience 12+ years of experience in IT, thereof 8+ years in IT Operations SAP BASIS Technologies. Good Understanding of BASIS Technologies such as HANA, S/4 suite, SAP Business suite (ERP, BW/BI, APO, PI), SAP SaaS Solutions (BTP, SSF) etc. BASIC understanding of Cloud technologies such as Azure, AWS, GCP. Experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts Experience in service management principles and execution Experience explaining technical concepts and technologies Demonstrated experience in establishing standard processes and managing performance to achieve key metrics Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support Understanding and knowledge of product lifecycle methodologies (such as Agile/SCRUM principles, DevOps, project management principles) Experience in effective communication at different level in the organization and in English Experience to have worked in a global environment and with virtual teams Understanding and knowledge of IT standards and controls
