Job
Description
As a Senior SAP BASIS Engineer at SAP, you will play a crucial role within the SAP ECS Regional Delivery team, acting as a trusted advisor to safeguard and optimize strategic customers" investments in SAP Enterprise Cloud Services. You should have a strong technical background and a customer-first mindset. Your responsibilities will include ensuring quality service delivery, achieving service KPIs and SLAs, handling escalations, driving initiatives for operational improvement, conducting performance assessments, collaborating with various teams, monitoring system performance, performing root cause analysis, and implementing continuous improvement initiatives. You will bring to the table 7+ years of experience in Technical Operations in ABAP/JAVA/HANA/DB2, practical knowledge of SAP technologies, experience in service and problem management, and a Bachelor's degree in Computer Science, Engineering, or Information Technologies Management. Professional certifications in SAP BASIS, Business Object, PMP, and ITIL are preferred. Cloud knowledge and experience with public cloud domains like Microsoft Azure, AWS, and GCP will be beneficial for this role. At SAP, we foster a culture of inclusion, focus on health and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels included and can perform at their best. As a purpose-driven and future-focused company, we value diversity and invest in our employees" personal development. We are committed to equal employment opportunities and provide accessibility accommodations for applicants with disabilities. In conclusion, SAP is looking for a dedicated Senior SAP BASIS Engineer who is passionate about delivering exceptional service to customers, driving continuous improvement, and contributing to the success of SAP's cloud solutions. If you are interested in joining a dynamic and inclusive team, apply now and bring out your best at SAP.,
