Salesforce Nonprofit, Supervisor

As a member of RSMs Association Management Solutions consulting team, youll work directly with nonprofit clients to better understand their unique needs and deliver excellent solutions within the Salesforce NPSP environment. This experience also allows you to see firsthand the positive impact your efforts have on the clients success.

We are looking for a Salesforce Nonprofit Supervisor to be part of the team responsible for delivering cloud technology solutions, specifically Salesforce Nonprofit Success Pack and related applications (Grant Management, Marketing Cloud Engagement for Nonprofits, Case Management, Experience Cloud for Nonprofits, Elevate, Insights Platform, Accounting Subledger) and integrations to our clients!

Your role will include requirements gathering, solutioning, configuration, testing, training, and post-deployment support. In this role, you will collaborate with other Salesforce consultants, solution and technical architects, and developers to design, develop, and deliver solutions to our clients.

Responsibilities

• Generate design and specifications for out of the box and custom solutions
• Engage with clients to build and document requirements, both on-site and remotely
• Lead and coordinate implementation, audit, and discovery meetings, developing and documenting customer and member journeys
• Build solutions for clients based on business cases and the capabilities of NPSP and other applications and integrations
• Develop reports and dashboards
• Review, test, and generate documentation of solutions before delivery to the client
• Maintain an understanding of the capabilities in new Salesforce releases
• Provide accurate accounting of time spent on tasks
• Maintain awareness of budget and constraints
• Attend training sessions throughout the year

Basic Qualifications

• 5-7 years hands-on experience implementing and enhancing the Salesforce Nonprofit Cloud and Nonprofit Success Pack (NPSP) platform
• Salesforce Administrator and Salesforce Nonprofit Cloud Consultant certifications
• Experience with Salesforce.orgs modules and solutions like Program Management, Nonprofit Cloud Case Management, Marketing Cloud Engagement for Nonprofits, Grantmaking, Elevate, and Accounting Subledger
• Experience in/with the following:
  • Automations and flows
  • Leading discovery sessions and gathering requirements
  • Working with nonprofit clients
• Advanced communication skills allowing you to interface with industry leading associations and their executive teams
• Ability to build trust and confidence with our client base, while learning about their industry and business challenges

Preferred Qualifications

• Business Analyst, Tableau CRM and Einstein Discovery Consultant, and/or Marketing Cloud Administrator Salesforce certifications
• Previous experience in a consulting environment
• Experience with remote work.