9 - 14 years
0 Lacs
Posted:2 months ago|
Platform:
On-site
Full Time
Salesforce CRM SDM
"Successfully manage a RUN engagement by applying ITIL standards and by managing client expectations through SLA
Experienced in Managing Multi Org / Global implementations of Salesforce application ( Sales, Service, Health clouds)
Management and be aware of KM processes that are necessary to effectively manage RUN
Responsible for proactive monitoring and ensuring high availability of salesforce applications
Responsible for the delivery of all RUN scope activities like Incident, Problem, Environment and Change Management
Responsible for quality KPIs through corrective and preventive maintenance activities by engaging in RCA/FMA process and resolutions.
Responsible for Weekly/Monthly SLA tracking and reporting
Must be able to drive Major Incident management process
Ensure minimizing all backlogs of issues reported from production
Should have strengths in project planning, resource budgeting/forecasting, estimations, and stakeholder management.
Experience in Integration/Middleware/Automation tools/ DevOps would be an added advantage
CAPGEMINI TECHNOLOGY SERVICES INDIA LIMITED
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
bangalore, mumbai city
0.00018 - 0.00024 Lacs P.A.
bangalore, mumbai city
0.00018 - 0.00024 Lacs P.A.
