Salesforce CPQ Support

Job Title:

Experience:

We are looking for a Salesforce CPQ Support Engineer with strong knowledge of Salesforce and CPQ (Configure, Price, Quote) modules to support and troubleshoot business-critical systems. The ideal candidate should be able to understand business requirements and provide CPQ solutions while resolving issues efficiently.

Key Responsibilities:

• Provide ongoing support and maintenance for Salesforce CPQ solutions.

• Troubleshoot and resolve user issues and system bugs in CPQ, pricing, product configuration, and quoting processes.

• Work closely with business stakeholders to understand CPQ-related issues and provide timely resolutions.

• Manage user support tickets, ensure SLAs are met, and update documentation as needed.

• Perform configuration tasks in Salesforce CPQ such as rules, product bundles, price books, and discount schedules.

• Collaborate with development and QA teams for bug fixes, enhancements, and testing.

• Monitor system performance and propose improvements.

• Participate in regular release cycles, ensuring CPQ stability post-deployment.

Required Skills:

• Salesforce CPQ support and administration

• Strong understanding of Salesforce platform and CPQ components: Product Configuration, Price Rules, Quote Templates, Approval Processes.

• Experience with Salesforce data model, Apex, SOQL, and Lightning interface is a plus.

• Ability to analyze issues and provide resolutions independently.

• Familiarity with support ticketing tools (e.g., Jira, ServiceNow).

• Excellent communication and problem-solving skills.

• Salesforce CPQ certification is a plus.