Salesforce Application Support Analyst

As a Salesforce Application Support Analyst within the Application Management Services team, you will play a key role in Business-As-Usual (BAU) support and contribute towards strategic initiatives led by senior team players. Your proactive approach as a team player will be essential in identifying opportunities for system improvements. - Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations to align with business goals. - Optimize Salesforce functionality by evaluating new features, implementing best practices, and participating in system upgrades and enhancements. - Provide Level 2 and Level 3 support, troubleshoot issues, and escalate when necessary to ensure minimal disruption to business operations. - Collaborate with cross-functional teams autonomously and as part of a team. - Communicate effectively with stakeholders by providing clear updates on project progress, system changes, incident resolutions, and fostering transparency. - Stay updated with Salesforce releases, features, and industry best practices to recommend and implement improvements. - Design and develop automation workflows using Salesforce Lightning flows to streamline business processes. - Participate in complex system integrations to ensure data integrity, security, and seamless interoperability across enterprise systems. - Coordinate user access, security profiles, and permissions in compliance with security standards and best practices. - Adhere to ITIL standards for incident, problem, and change management to maintain high-quality service delivery. - Support team members and end-users to promote continuous improvement and knowledge sharing. - Support workflows using tools like ServiceNow to ensure efficient incident and change management processes. You should possess: - 2-5 years of hands-on Salesforce support experience with a proven ability to support solutions and coordinate initiatives led by subject matter experts. - Good technical expertise in Salesforce Lightning, automation, and integration techniques with a strategic mindset. - Strong stakeholder management skills and effective communication across technical and non-technical audiences. - Knowledge of evaluating and implementing AppExchange solutions and third-party integrations. - Experience with ITIL standards, incident management, and change control processes. - Ability to work autonomously, prioritize tasks, and manage multiple initiatives simultaneously. - A proactive, self-motivated attitude with a passion for continuous learning and improvement. Additional Details: - Flexible work approach required, including some weekend/public holiday work and on-call responsibilities. - Role will require support during Pacific work hours, supporting Australia/New Zealand time zones. - Salesforce Administrator Certification is mandatory.,