UST Tittle: Developer III - Enterprise Solutions
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .
Summary:
UST is looking for Salesforce Admin Support
The Opportunity:
- Troubleshoot, diagnose, and resolve complex system problems based on reported issues and manage support tickets.
- Lead and coordinate the analysis, testing, and roll out of specific enhancements and system upgrades.
- Establish and coordinate the interactions with business partners on issues and escalation point to help to diagnose and resolve system problems.
- Able to propose configuration of the platform including workflows, approval processes, control data, profiles and roles, page layouts, dashboards, reports, etc.
- Assist in maintenance of the customer platform including user maintenance, roles, permissions, etc.
- Create and update of training materials and end user training.
- Perform Salesforce configuration and customization to support process automation.
- Perform Unit Testing and Defect Fixes
What you need:
- 5+ years of Salesforce experience in an administration or primary support role
- Excellent problem solving and analytical skills with solid knowledge of triaging and escalation of critical issues.
- Strong technical skills of a CRM with good business acumen in sales, service, and marketing.
Desired Skills:
- Strong written and verbal skills
- Administrator, Sales Cloud, Service Cloud, Marketing Automation, Field Service, and/or Platform App Builder certifications preferred
- Good to have: SAP CPQ experience
Qualification:
- Bachelor’s degree in computer science, information technology or related experience
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
• To support and promote the values of UST.
- Comply with all Company policies and procedures
