Sales/After Sales Support-FRP Rebar

Job Title: Sales/After Sales Support - FRP Rebar

Job Description: We are seeking a dedicated and customer-focused Sales/After Sales Support Specialist to join our FRP Rebar team. In this role, you will play a crucial part in providing exceptional support to both our sales and after-sales processes. If you are a detail-oriented individual with excellent communication skills and a passion for ensuring customer satisfaction, we would like to hear from you.

About the Company

Founded in 1991 and headquartered in Vadodara, our company is a pioneer in the composite materials industry, specializing in Fibre-glass Reinforced Polymer (FRP), Glassfibre Reinforced Concrete (GFRC), and prefabricated structures. We are committed to delivering innovative, durable, and aesthetic solutions that redefine modern construction across India.

Sales Support:

• Collaborate closely with the sales team to ensure smooth pre-sales activities.

• Assist in the creation of sales proposals, quotes, and contracts.

• Manage and maintain customer databases, ensuring accurate and up-to-date information.

• Respond promptly to customer inquiries and provide product information, pricing, and availability.

• Support the sales team in order processing, tracking, and logistics coordination.

• Coordinate with various departments to ensure timely delivery of products or services.

After Sales Support:

• Act as the main point of contact for customers post-sale, ensuring a positive customer experience.

• Address and resolve customer inquiries, concerns, and issues in a timely and efficient manner.

• Coordinate with the technical support or service teams to facilitate solutions for customer problems.

• Collect and analyze customer feedback to identify areas for improvement in products or services.

• Provide product training and support to customers as needed.

Cross-Functional Collaboration:

• Foster effective communication between sales, support, and other relevant departments.

• Collaborate with the sales team to understand customer needs and provide insights for improvement.

• Participate in meetings with cross-functional teams to discuss customer feedback and areas of improvement.

Requirements:

• Bachelor's degree in Business, Marketing, or a related field.

• Proven experience in sales or customer support roles for FRP related products.

• Strong organizational skills and the ability to multitask in a fast-paced environment.

• Excellent written and verbal communication skills.

• Proficiency in using MS Office Suite and CRM systems.

• Customer-centric mindset with a commitment to delivering exceptional service.

• Problem-solving skills and the ability to think on your feet.

• Understanding of sales and customer service principles.

• Adaptability to evolving customer needs and business priorities.

• Team player with a positive attitude and a strong work ethic.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 7990230503Application Deadline: 30/09/2025Expected Start Date: 28/08/2025