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Job Description – Sales Trainer cum Communication Quality Controller Job Title: Sales Trainer cum Communication Quality Controller Department: Sales Experience: 3+ years in B2B sales training, communication audits, or client service Role Objective: To lead the sales training function, mentor the sales team, and ensure every client interaction reflects professionalism, promptness, and premium brand experience. This role combines structured training, quality control, and team mentorship to drive performance and client retention. Key Responsibilities: · Sales Training & Mentorship · Design and implement structured onboarding and ongoing training modules · Conduct daily and weekly training, roleplays, and performance reviews · Act as a mentor to new and existing BDEs—build their confidence, communication, and conversion skills · Train on objection handling, client retention, and brand communication tone · Communication Quality Control · Audit WhatsApp, calls, and emails for tone, responsiveness, and clarity · Identify weak areas in communication and coach team members with action plans · Create and maintain scorecards for quality benchmarks · Customer Experience & Retention · Ensure each BDE is prompt, respectful, and helpful in client conversations · Help manage client escalations and objections when needed · Share client feedback with leadership for improvement strategies · Promote best practices to build long-term client relationships · Reputation Management & Leadership · Uphold and protect CDL FINESHINE’s brand image in every client interaction · Lead by example in communication, professionalism, and ownership · Instill a culture of responsibility and growth within the sales team · Work closely with Sales Manager/CEO to uplift overall team standards Requirements: · 3+ years of experience in sales training, mentoring, or communication quality control · Strong leadership and team coaching ability · Excellent communication skills in English and Hindi · Attention to detail in messaging, follow-ups, and client handling · Experience in B2B or luxury/jewelry industry is a plus · Confident in handling both training and performance reviews independently Job timings: 10: 00 am to 7:00 pm Job Location: Pal, Surat Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹40,000.00 per month Schedule: Day shift Morning shift Work Location: In person
