Sales Support Specialist - Customer Support

Sales Support Specialist - Customer Support

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This is a position with grade

14

This position reports to

Project Planning & Control Manager

Your role and responsibilities

In this role, you will have the responsibility to provide technical, order, and payment-related assistance/support to the internal and external customers. Coordinates with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction. The work model for the role is: #LI-Onsite This role is contributing to the Process Automation business for BA Function Operation Centers and Quality division based in Bangalore, India. You will be mainly accountable for: . Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. . Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place. . Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts. Ensures a positive customer experience throughout the entire process. . Prepares and analyses regular statistics (e.g., forecast) using available tools and collecting additional relevant information.

Qualifications for the role

• Full-time Engineering Graduate with 4 to 6 years of relevant experience.
• Good Order Handling and RFQ management skills.
• Knowledge of SAP PS, SD and MM modules is an added advantage.
• Advanced MS Excel and power point presentation.
• Good written and oral communication skills.

More about us

Our Process Automation business offers a range of solutions for process and hybrid industries, including our industry-specific integrated automation, electrification and digital solutions, control technologies, software and advanced services, as well as measurement & analytics, marine and turbocharging offerings. Process Automation is #2 in the market globally. Based on its deep domain knowledge, experience and expertise in delivering world-class automation products, systems and solutions, a wide area of complimenting digital and collaborative solutions across applications and sectors, the Process Automation business helps customers remain competitive, improving their ROI and running safe and productive operations. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory