Job
Description
About the job: Key responsibilities: 1. Conduct weekly call audits for first-level and second-level counsellors (3-4 calls per person) 2. Evaluate tone, rapport-building, pitch accuracy, and objection handling during counselling calls 3. Monitor CRM entries for lead updates, status tagging, remarks, follow-up logs, and reshuffle justifications 4. Generate weekly CRM hygiene compliance reports per counsellor 5. Flag repeated errors and collaborate with team leads to assign retraining sessions 6. Track conversion influence mapping and verify counsellor attribution accuracy in CRM 7. Maintain a live dashboard to track call quality scores, CRM errors, and compliance trends 8. Support internal audits and data validation for incentive calculation processes Who can apply: Only those candidates can apply who: have minimum 1 years of experience are from Pune only are Computer Science Engineering students Salary: ₹ 2,40,000 - 3,40,000 /year Experience: 1 year(s) Deadline: 2025-06-26 23:59:59 Skills required: Analytical Thinking, MS-Excel, Client Relationship Management (CRM), Business Analysis, Quality Assurance/Quality Control (QA/QC), Sales and Google Sheets Other Requirements: 1. 1–3 years of experience in sales QA, CRM operations, education counselling, or telesales QA 2. Strong understanding of CRM systems (e.g., Zoho, LeadSquared, Salesforce) 3. Attention to detail and ability to detect tone, information errors, and missed sales opportunities 4. Strong written communication skills for reporting and feedback 5. Excel/Google Sheets skills to manage trackers and dashboards 6. Ability to work independently, maintain neutrality, and ensure discipline across counsellors Reporting & KPIs: This role reports to the Operations Manager or Head of Sales Operations Performance metrics: 1. % of calls audited vs. target 2. CRM hygiene compliance score by branch/team 3. Error reduction rate (month-on-month) 4. Timeliness and accuracy of weekly reports 5. Quality score improvement of counsellors post-feedback About Company: We are an education consultancy providing admission and visa services to students and helping with career counseling.
