Sales & Order Coordinator (Gold & Silver)

Job Title: Customer Service & Order Coordinator – Jewellery

Responsibilities:

• Attend inbound customer calls and provide current gold & silver rates with making charges.
• Guide customers on purchase process and confirm orders.
• Forward confirmed orders to factory via WhatsApp and follow up on status.
• Inform customers once the product is ready for collection.
• Collect KYC documents for bookings.
• Coordinate with customers for payment follow-ups.
• Maintain accurate records of orders and communications.

Candidate Profile:

• Graduate or equivalent, with good communication skills.
• Basic knowledge of gold/silver rates preferred.
• Prior experience in customer service, sales coordination, or jewelry industry will be an advantage.
• Proficient in phone/WhatsApp communication and record-keeping.
• Customer-oriented, polite, and proactive in follow-ups.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Application Question(s):

• Do you have prior experience in sales of gold and silver?
• Are you comfortable managing sales and customer coordination mainly through phone calls and WhatsApp messages?
• Current Salary
• Expected Salary
• Notice Period

Location:

• Ahmedabad, Gujarat (Preferred)

Work Location: In person