Sales & Marketing Executive Mandarin Specialist

Role Overview: You will play a vital role as a Sales & Marketing Executive - Mandarin Specialist in a freight brokerage company, supporting sales and logistics operations. Your main responsibility will be to bridge the gap between account executives, operations, customers, and carrier partners. Your goal is to provide excellent customer service, maintain organized communication, and assist the sales team in achieving revenue goals. Key Responsibilities: - Support freight brokers and sales executives with day-to-day sales activities. - Assist in quoting and coordinating shipments with carriers and customers. - Track shipments and provide status updates to customers and internal teams. - Communicate with carriers to confirm availability, rates, and transit times. - Prepare documents such as rate confirmations, bills of lading (BOL), and shipment schedules. - Help generate and maintain reports on sales performance, customer activity, and KPIs. - Provide high-level customer service and proactively resolve issues or delays. - Coordinate with accounting for billing and invoice reconciliation related to sales. - Maintain organized records of quotes, contracts, and shipment history. Qualifications: - Bachelor's degree in business, logistics, or a related field preferred. - 3 years of experience in an Ed tech, Telesales, logistics transportation, or freight brokerage environment preferred. - Freshers can also apply. - Familiarity with freight types (LTL, FTL, and intermodal) and logistics terms is a plus. - Proficiency in Mandarin language is a must. Additional Company Details (if present in JD): First Connect Worldwide LLC (INDIA) is a licensed Freight broker company that provides comprehensive transportation and logistics services throughout the USA. The company's team of highly trained professionals ensures seamless and efficient shipping solutions, regardless of shipment size and destination. Committed to customer satisfaction, First Connect Worldwide is a proud member of various industry associations, reflecting its dedication to top-tier logistics solutions and freight brokerage services. Positive customer feedback and top ratings in the industry attest to the company's commitment to excellence.,