Job
Description
As a Sales Executive in the jewellery industry, you play a crucial role in driving revenue, promoting the brand, and providing exceptional customer service. Your responsibilities may vary, but generally include: - Customer Service & Sales: - Greeting and assisting customers, understanding their needs, preferences, and offering personalized jewellery recommendations. - Promoting and selling various jewellery items, explaining features, benefits, and brand/design stories. - Upselling and cross-selling related products like matching accessories, engraving services, or complementary pieces. - Addressing customer inquiries about product details, prices, warranties, and customization options. - Meeting or exceeding monthly or quarterly sales targets set by the company. - Product Knowledge: - Having in-depth knowledge of jewellery collections, materials (gold, diamonds, platinum), and designs. - Explaining the quality, craftsmanship, and value of jewellery pieces to customers. - Staying updated on the latest jewellery trends, collections, and industry developments. - Sales Administration & Reporting: - Updating CRM systems with customer details, preferences, and purchase history. - Providing regular updates on sales performance, customer feedback, and stock levels to management. - Assisting in inventory management and reporting low stock or out-of-stock items. - Visual Merchandising & Store Presentation: - Ensuring jewellery displays are clean, organized, and attractive. - Participating in visual merchandising tasks to enhance customer interest. - Assisting with in-store events, seasonal sales, or product launches. - Building Customer Relationships: - Developing strong customer relationships for repeat business and referrals. - Addressing customer complaints professionally to ensure satisfaction and brand loyalty. - Following up with customers on previous purchases. - Market Awareness: - Monitoring competitor prices, trends, and promotions. - Upholding and conveying the company's values in all customer interactions. - Team Collaboration: - Collaborating with sales executives, managers, and staff to achieve store goals. - Assisting in training new staff on products, sales techniques, and customer service. - Administrative Support: - Assisting in order placement and tracking, especially for high-value or special-ordered items. - Adhering to company policies and legal regulations. Skills Required: - Sales skills - Communication skills - Product knowledge - Customer service - Attention to detail A jewellery sales executive must be personable, persuasive, and knowledgeable to create a memorable shopping experience. This is a full-time position with benefits including health insurance, paid sick time, and provident fund. The work schedule is during day shifts with a performance bonus. Fluency in English is preferred, and the work location is in person. The application deadline is 30/05/2025. As a Sales Executive in the jewellery industry, you play a crucial role in driving revenue, promoting the brand, and providing exceptional customer service. Your responsibilities may vary, but generally include: - Customer Service & Sales: - Greeting and assisting customers, understanding their needs, preferences, and offering personalized jewellery recommendations. - Promoting and selling various jewellery items, explaining features, benefits, and brand/design stories. - Upselling and cross-selling related products like matching accessories, engraving services, or complementary pieces. - Addressing customer inquiries about product details, prices, warranties, and customization options. - Meeting or exceeding monthly or quarterly sales targets set by the company. - Product Knowledge: - Having in-depth knowledge of jewellery collections, materials (gold, diamonds, platinum), and designs. - Explaining the quality, craftsmanship, and value of jewellery pieces to customers. - Staying updated on the latest jewellery trends, collections, and industry developments. - Sales Administration & Reporting: - Updating CRM systems with customer details, preferences, and purchase history. - Providing regular updates on sales performance, customer feedback, and stock levels to management. - Assisting in inventory management and reporting low stock or out-of-stock items. - Visual Merchandising & Store Presentation: - Ensuring jewellery displays are clean, organized, and attractive. - Participating in visual merchandising tasks to enhance customer interest. - Assisting with in-store events, seasonal sales, or product launches. - Building Customer Relationships: - Developing strong customer relationships for repeat business and referrals. - Addressing customer complaints professionally to ensure satisfaction and brand loyalty. - Following up with customers on previous purchases. - Market Awareness: - Monitoring competitor prices, trends, and promotions.
