Sales executive

Location: Gurugram (On-site)
Working Days: Monday–Saturday | Timings: 9:00 AM – 6:00 PM

About Divine Hindu

Divine Hindu is a fast-growing D2C spiritual lifestyle brand. We blend authenticity with modern design across Rudraksha, Karungali, malas, bracelets, idols, and puja essentials.

Role Overview

Own the end-to-end sales funnel across inbound calls, WhatsApp, website leads, and marketplaces. You’ll convert qualified leads into orders, upsell/cross-sell, and maintain high customer satisfaction.

Key Responsibilities

• Handle inbound/outbound calls, WhatsApp chats, and website/marketplace leads; drive conversions.
• Explain product features, authenticity (certifications), sizing/usage, and post-purchase care.
• Upsell/Cross-sell combos, add-ons, and festival bundles; improve AOV & repeat rate.
• Maintain lead stages in CRM/Sheets; daily MIS: calls, connects, demos, orders, revenue.
• Coordinate with Ops for order confirmations, dispatch follow-ups, cancellations/returns.
• Collect customer feedback, reviews, and UGC; share insights with Marketing.
• Follow tidy SOPs on pricing, refunds, replacements, and service SLAs.

Must-Have Qualifications

• 1–3 years in D2C/B2C telesales/inside sales (e-commerce preferred).
• Confident Hindi + workable English; regional languages are a plus.
• Hands-on with Google Sheets/Excel, WhatsApp Web, basic CRM (or willingness to learn).
• Strong objection handling, empathy, and closing skills; target-oriented mindset.

Good-to-Have

• Experience selling spiritual/lifestyle/jewellery products.
• Marketplace exposure (Amazon/Flipkart/Meesho)—listing basics, reviews, replacements.
• Basic knowledge of Shopify/Unicommerce/ClickPost.

KPIs (What success looks like)

• Daily connects & qualified lead rate
• Conversion rate (%) and Orders/day
• AOV & Cross-sell attach rate
• First-response time & CSAT
• Refund/return rate (lower is better)

Compensation & Growth

• Fixed salary + performance-based incentives.
• Fast-track growth for consistent target achievers.

How to Apply

Send your resume to [email protected] with subject: Application – Sales Executive (D2C).
Include: current CTC, expected CTC, notice period.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Application Question(s):

• How many calls have you done on daily basis?
• Do you have experience in b2c sales?
• Current Salary (in-hand)
• Expected Salary (in-hand)

Work Location: In person