Sales & Customer Support Manager

You are an energetic and results-driven Sales & Customer Support Manager with a minimum of 2-3 years of experience in corporate gifting/B2B sales. You will be responsible for spearheading Suppliers / Manufacturers and Distributor / Reseller acquisition efforts for a rapidly growing B2B platform that connects Manufacturing, Supplier & Vendors with Distributors / Resellers of Corporate Gifts across India. Your primary focus will be on identifying, approaching, and onboarding potential clients onto the platform while ensuring excellent customer support to drive satisfaction, retention, and adoption. Your key responsibilities will include: - Identifying and targeting potential Suppliers / Manufacturers and Distributor / Resellers in assigned territories. - Conducting face-to-face meetings with decision-makers and demonstrating platform features and value proposition. - Achieving monthly and quarterly onboarding targets and building and maintaining relationships with key accounts. - Acting as the primary point of contact for queries and concerns post-onboarding and providing prompt and professional customer support. - Guiding new and existing users through challenges with platform usage and ensuring proper platform adoption. - Developing and maintaining a robust sales pipeline, creating and executing territory-wise sales strategies, and tracking and reporting sales activities and results. - Maintaining relationships with onboarded clients, monitoring client satisfaction and usage patterns, and identifying upselling opportunities. Required qualifications include a Bachelor's degree in Business/Marketing/related field, 2-3 years of experience in B2B sales, preferably in the corporate gifting industry, proven track record in client acquisition and relationship management, and experience in customer support roles or technology platform sales. Skills required for this role include excellent communication and presentation skills, strong negotiation and closing abilities, proficiency in CRM software, good understanding of B2B sales cycles, ability to work independently and in teams, and empathy and customer-centric problem-solving skills. Personal attributes needed for this position are self-motivation, excellent time management skills, strong problem-solving abilities, adaptability to changing business needs, and a professional demeanor and presentation. Job requirements include willingness to travel 70% of the time within the assigned territory, owning a vehicle preferred, proficiency in smartphone and laptop usage, and flexibility in working hours. What We Offer: - Competitive base salary. - Performance-based incentives. - Travel allowance. - Professional development opportunities. - Dynamic work environment. - Career growth opportunities. Performance Expectations: - Monthly onboarding targets for Suppliers / Manufacturers and Distributors / Resellers. - Quality of clients onboarded. - Platform adoption rates of onboarded clients. - Client retention and satisfaction rates. - Revenue generation from assigned accounts. Training & Support: - Comprehensive product training. - Sales and customer support process training. - Regular skill development workshops. - Marketing and collateral support. - Tech support for demonstrations.,