Sales Co-ordinator

Qualification: Bachelor’s degree in Business Administration, Commerce, or related field

Gender: Male/Female (Married Female Preferred)

Experience: Min 2-4 years experience in a sales support, coordination, or administrative role

Job Responsibilities:

1. Sales Lead Follow-up and Management

• Take ownership of the full sales funnel by tracking, updating, and following up on all prospective leads, ensuring no lead is ever missed or dropped.
• Contact customers directly (phone, email, WhatsApp, etc.) to provide information, nudge the lead forward, and gather feedback.
• Maintain an always up-to-date record and status of every lead, and highlight stuck or slow-moving leads for escalation.
• Coordinate and set up visits for field sales executives, ensuring regular customer visits and proper documentation of outcomes.
• Proactively pursue every lead until conversion or documented closure

2. Customer Communication and Engagement

• Act as the main point of contact for customer queries, pre-sales support, and post-visit follow-ups.
• Build rapport with potential clients by providing timely responses, product details, and solutions.

3. Order and Process Coordination

• Ensure that all confirmed leads/orders are entered into the system immediately and accurately.
• Work closely with field and office teams to make sure customer orders are processed smoothly and as per timeline.
• Coordinate with customers or sales team for any documents, details, or advances required to process orders.

4. Advance and Payment Collection

• Follow up rigorously with customers for any advances or deposits needed, ensuring that orders are not delayed due to pending payments.
• Track all payment statuses using the company’s CRM/ERP and work with Accounts/Sales for collection support.

5. Sales Funnel & File Management

• Keep a digital/electronic record of all leads, their current position in the sales funnel, and related correspondence.
• Ensure regular review meetings and follow-up schedules are maintained; escalate any long-pending cases.
• Maintain all files-digital and hard copy (if needed)-for easy retrieval, audit, and management oversight.

6. Reporting & Escalation

• Provide regular (daily/weekly/monthly) sales funnel reports, highlighting progress, challenges, and pending issues.
• Escalate any issues, lost leads, or pending advances promptly to senior management.

Skills and Competencies:

• Strong coordination and multi-tasking abilities with an obsession for follow-up and closure
• Excellent communication-written and verbal-in English and Hindi/Assamese
• Proactivity and ownership mind-set-treating each lead as a high-priority project
• Attention to detail with thorough record-keeping and digital documentation skills
• Strong interpersonal ability for working with both customers and internal teams
• Proficiency in MS Office (Excel, Word, Outlook), CRM/ERP tools, WhatsApp communications
• Ability to handle pressure, push for results, and work with field/outdoor and office-based teams

Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Experience:

• sales co-ordination: 2 years (Required)

Work Location: In person

Speak with the employer
+91 9287959747