Fluent in English and local languages (as required). Basic knowledge of banking products and services. Good sales and negotiation skills. Ability to handle pressure and targets Key Responsibilities:Make outbound calls to existing and potential customers to promote banking products (e.g., loans,). Respond to customer inquiries regarding account details, transactions, and services. Schedule appointments for relationship managers or sales teams. Maintain and update customer databases with call outcomes and relevant details. Meet /monthly targets for calls, conversions, and customer satisfaction. Handle customer complaints with professionalism and escalate unresolved issues. .
Job Title: Telecaller Job Summary: A Telecaller is responsible for making outbound calls to potential or existing customers to promote products or services, gather information, or generate leads. They act as the first point of contact for customers and must effectively communicate and build rapport over the phone. Key Responsibilities: Make outbound calls to prospective or existing customers as per the provided list or database. Introduce products or services and explain their benefits to customers. Generate leads, schedule appointments, or close sales as per company goals. Maintain a record of calls made and customer responses. Handle customer queries and provide appropriate solutions or escalate issues when necessary. Follow up with customers to ensure satisfaction and repeat business. Meet daily, weekly, and monthly targets set by the management. Update customer information in the database accurately. Collaborate with the sales or marketing team to improve outreach strategies. Skills & Qualifications: Excellent verbal communication and listening skills. Persuasive and confident telephone manner. Ability to handle rejection and maintain a positive attitude * Prior experience in telecalling or customer service is a plus Working Conditions: Typically office-based with fixed working hours. May require handling high call volumes and working under pressure.
Position : Telecaller Location: Pune, Sadashiv Peth Job Type: [Full-time/Part-time] About the Role: We are looking for enthusiastic and customer-focused Telecallers to join our team. The ideal candidate will be responsible for making outbound calls to potential customers, providing product or service information, answering queries, and generating leads to support our sales team. Key Responsibilities: Make outbound calls to prospects and existing customers. Introduce products or services clearly and persuasively. Understand customer needs and recommend suitable solutions. Handle customer inquiries and resolve issues effectively. Maintain records of calls and customer interactions in the CRM system. Achieve monthly targets and contribute to overall sales growth. Follow up on leads and schedule appointments for sales representatives. Skills & Qualifications: Good communication and interpersonal skills. Persuasive and confident phone manner. Ability to handle objections and provide solutions. Previous telecalling or customer service experience is a plus. What We Offer: Competitive salary with performance incentives. Training and career growth opportunities. Supportive and dynamic work environment.
Key Responsibilities of a Telecaller: Outbound Calling: Calling potential or existing customers to inform them about products or services. Persuading clients to buy products or services (sales role). Following up on leads or previous interactions. Answering customer queries or complaints. Resolving issues or directing the call to appropriate departments. Giving product or service-related information. Maintaining Records: Logging calls and outcomes in a database. Keeping track of customer feedback and follow-ups. Achieving Targets: Meeting daily, weekly, or monthly call or sales targets (especially in sales-oriented roles). 🔹 Skills Required: Good Communication Skills (fluency in regional or English languages) Politeness and Patience Persuasion and Negotiation Skills Basic Computer Knowledge Listening Skills Confidence and Clarity in Speech 🔹 Types of Telecalling Jobs: Sales Telecaller – Selling products or services over the phone.