Partner Success Manager Board International

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As a Partner Success Manager at Board, you will play a crucial role in enhancing the customer experience by supporting, developing, and expanding the skills and expertise of our partners. Your primary focus will be on ensuring that the work you do significantly enhances the lives of our partners and, ultimately, our clients. If you possess a systematic approach, align internal, external, and partner organizations seamlessly, and derive satisfaction from driving customer success, then this opportunity is for you. Your Impact: In this role, your responsibilities will include successful onboarding, enablement, and management of partner resources to deploy, drive customer adoption, and maintain the ongoing health of our customers and their Board solutions. You will serve as a key contact for partners, collaborating with Customer Success Managers and the Professional Services team to ensure that our partners have the necessary skills and competencies to support our customers throughout their lifecycle, thereby ensuring a high return on investment for Board. You will also be responsible for handling partner escalations and ensuring partner satisfaction. Strategic Objectives: - Manage a portfolio of partners to maximize their skills and competency on the Board platform. - Grow partners" Board platform and PRIME implementation competency. - Act as the primary contact for partners during the relationship. - Work collaboratively with account teams to execute the account strategy. - Identify sales opportunities and grow partner accounts. - Facilitate connections between partners and various departments within Board. Partner Adoption: - Monitor partner certifications, project experiences, and customer feedback. - Align with partners on their customer Board platform expansion plans. - Support partners in enabling customers to achieve business transformation with Board. - Promote engagement with Board through community usage, user groups, and events. - Educate partners on the Platform Roadmap. - Conduct regular partner check-ins and progress reviews. Implementation: - Ensure successful implementation and service quality in collaboration with partners, Customer Success Managers, and Professional Services teams. - Coach partners in creating a delivery model to support customers" Board journey. - Resolve technical/platform issues and escalations. - Advocate best practices and the use of the Board PRIME implementation methodology. Results: - Measure partner success metrics such as skilled partner resources, completed certifications, successful projects, and customer satisfaction scores. - Safeguard high customer satisfaction and Net Promoter Scores. - Improve partner and customer relationships. Essential Skills: - Partner-first and customer-first mentality. - Proactive attitude and ability to remain calm under pressure. - Strong project and program management experience. - Ability to multitask and prioritize effectively. - Strong communication and problem-solving skills. - Adaptability to change and flexibility. - Proficiency in technology and data handling. - Model building and forecasting experience. Join us at Board International, where we celebrate diversity, inclusion, and belonging. We value all individuals for their unique contributions and are committed to building a diverse and inclusive workforce. Your personal data will be handled in accordance with our Privacy Policy. Apply now to be a part of our innovative and collaborative team!,

Posted 1 day ago

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Node Js Developer Techstar Software Development India

4.0 - 6.0 years

5 - 12 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

Develop BAS extension & VS[Visual Studio] code extension for Customers and Partners to support migration tools. Ensure Latest version of updates to be released to NPM[Node Package Manager]. To create & maintain the migration Developer guide by identifying the gaps & issues in migrating the XS based applications and provide feedback to the relevant dev teams to ease the overall migration process. Updating the async-xsjs libraries with latest version of all dependent libraries with security fixes and on time customer ticket handling with zero escalations and within MPT[Message Processing Time]. To Provide support for internal and external enablement for the XS Based Apps migration Role Requirement Education & Qualification - B. Tech/ M. Tech/ MCA ideally in Computer Science Proficient programming skills on NodeJS with added practical working experience Experience with cloud technologies (Azure, Google Cloud, AWS, SAP BTP, etc.) Experience with Jenkins and Cloud Operation skills(Build, Deploy & Run) Strong problem-solving skills, ability to troubleshoot complex issues and work under pressure Exceptional communication and collaboration skills Role & responsibilities Preferred candidate profile

Posted 2 days ago

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Data Engineer-Data Platforms-Google IBM

5.0 - 7.0 years

4 - 6 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Your role and responsibilities Skilled Multiple GCP services - GCS, BigQuery, Cloud SQL, Dataflow, Pub/Sub, Cloud Run, Workflow, Composer, Error reporting, Log explorer etc. Must have Python and SQL work experience & Proactive, collaborative and ability to respond to critical situation Ability to analyse data for functional business requirements & front face customer Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 5 to 7 years of relevant experience working as technical analyst with Big Query on GCP platform. Skilled in multiple GCP services - GCS, Cloud SQL, Dataflow, Pub/Sub, Cloud Run, Workflow, Composer, Error reporting, Log explorer You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Preferred technical and professional experience Create up to 3 bullets maxitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications (encouraging then to focus on required skills)

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