Role Overview:
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, delivers a high quality and cost-effective service and oversees the process (or part of process) and customer service decisions according to Capgemini methodologies, desk-top procedures and policies. You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to design, innovate and continually strive to improve the process and services delivered to the client. You will also manage the small teams and ensure the delivery of high quality service to your client.
As a Team Lead you will be expected to:
- Have deep knowledge of the process, policies and desk top procedures within their engagement
- Be aware of the client specific adjustments and deviations from the generic GPM process design
- Apply process improvement methodologies (e.g. Lean Six Sigma) to the area of expertise for the continuous improvement purposes
- To enhance and re-design processes to ensure improvement within client context
- Drive Value back to client utilizing their process expertise
- Keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
- Understand the client system architecture and how it relates to the CG Platforms and offerings including the Automation Drive Suit and DGEM Tech and actively seeks new opportunities for the application of CG Platform BluePrint components
- Have excellent command of the functionalities of the technology used for the delivery of services in different client contexts
- Apply complex analytical models and problem-solving techniques and methodologies to the specific context
- Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
- Understand the cost drivers of the services and supports effective usage of them in the service delivery
- Understand KPI measures and their impact on profitability. Proposes improvements to optimize and increase efficiency and effectiveness within the delivery
- Identifies and escalates out-of-scope requests
- Propose improvements to optimize and increase efficiency and effectiveness within the delivery
- Provide encouragement, feedback and coaching to team members to improve their performance
- Set objectives to develop individuals in line with assignment, service line targets and personal development needs
- Delegate to others as required to achieve business goals
General Responsibilities / Accountabilities:
As a Team Lead, (subject to the scope of work of your Client) you may be responsible for processing complex transactions, resolving the complex process related issues, preparation and finalization of the period and close activities and reporting (including the interactions with Clients Financial Controllers) and performing and reviewing the reconciliations. You will manage team of individuals and support them in the daily activities as well as in their development. You may manage the Client relationship, usually on the local country level.
The responsibilities will include, but will not be limited to:
- Reviewing and approving of General Ledger Journals, Accruals, Provisions, allocations and other entries according to the schedule and agreed Client Desktop Procedures
- Initiation of accounting entries based on the non standard events and accounting rules not directly described in the Desktop Procedures, but resulting from other Policies and Accounting Manuals
- Reviewing of fixed asset related entries, based on the requests and according to schedule and agreed Client Desktop Procedures
- Monitoring of fixed assets related transactions and budgets and contacting the fixed asset owners to initiate the fixed asset capitalization
- Reviewing of bank statements reconciliations, as well as balances on the sub bank accounts
- Monitoring the status of Intercompany reconciliations and agreement of Intercompany balances with counterparties
- Monitoring the status of Intercompany netting / settlements
- Preparation and execution of Period End Close related activities according to agreed time table and procedures
- Monitoring of Period End Close progress, interacting (and escalating if required) with Client’s Finance Controllers or Process Owners to ensure timely closure and reporting
- Preparation of Period End Reporting packs (i.e. Trial Balance review) and its review and sign off with Clients Financial Controllers
- Reconciliation of medium / high risk balance sheet accounts and review of low/medium risk reconciliations
- Review of operational reports from the area of expertise and adding the analytical insights to it
- Review of financial, management and statutory reporting and adding the analytical insights to it
- Preparation and review of tax and statutory reporting
- Monitoring and testing of financial controls, as per Client Controls Framework
- Supporting Team Manager in handling of escalations from Client stakeholders
- Manage process performance utilizing Efficiency, Effectiveness, Control and Value KPI measures relevant for the scope of work executed by the managed team
Qualifications (Education/Experience/Certification):
- Minimum English at CEFR Grade B2 ( Upper intermediate) or equivalent
- Economic education
- Is finalising certifications in DGEM Tech technologies
