RM for Rishikesh Region

Job Purpose:

To lead and manage housekeeping and other soft service operations across multiple client sites within the assigned region. Ensure service excellence, client satisfaction, compliance, manpower efficiency, and smooth coordination between internal teams and clients.

Key Responsibilities:

1. Operational Management:

• Oversee daily housekeeping and soft service operations across all sites in the region.
• Ensure SOPs are implemented and followed for cleaning, hygiene, and facility upkeep.
• Conduct regular site audits and surprise checks to monitor quality standards.
• Coordinate deep cleaning, pest control, façade cleaning, and other specialized tasks.

2. Client Relationship Management:

• Serve as the key contact for clients for all operational and service-related matters.
• Attend client meetings, resolve grievances, and ensure all service deliverables meet client SLAs.
• Customize operations to meet site-specific client expectations.

3. Manpower Planning & Deployment:

• Plan and deploy housekeeping staff, pantry boys, supervisors, and other soft service personnel as per site requirements.
• Monitor attendance, roster management, and attrition.
• Coordinate with HR/recruitment for manpower sourcing and onboarding.

4. Team Leadership & Development:

• Lead and mentor site managers/supervisors across the region.
• Conduct regular team meetings, training sessions, and performance appraisals.
• Foster a culture of accountability, discipline, and service excellence.

5. Administration & Compliance:

• Ensure timely submission of attendance, muster rolls, duty rosters, and reports.
• Verify and validate invoices, reimbursements, and other payouts.
• Ensure statutory compliance including ESIC, PF, labor laws, police verification, etc.

6. Coordination & Reporting:

• Liaise with central operations, HR, finance, and procurement teams for support functions.
• Maintain documentation and MIS reports – site status, audits, client feedback, manpower deployment, etc.
• Ensure timely reporting to senior management on all key metrics and escalations.

Key Skills & Competencies:

• Strong operational knowledge in housekeeping/soft services
• Excellent client servicing and interpersonal skills
• Proficiency in manpower planning and team handling
• Attention to detail, compliance-oriented
• Conflict resolution and problem-solving abilities
• Good communication (Hindi, English preferred)

Experience & Qualifications:

• Graduate or Diploma in Hotel Management / Facility Management or equivalent
• 7–10 years of experience in housekeeping/facility management with at least 3 years in a regional managerial role
• Experience in managing multiple sites, preferably in the hospitality, corporate, or commercial sectors

Job Type: Full-time

Pay: ₹40,086.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person