RM - Farmer Finance

Essential Services: Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. While the role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

Fair to the Bank

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Key Responsibilities:

• Customer Service:

  Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements.

• Business Development:

  Responsible for sourcing and selling Kisan Credit Cards(KCC), increasing the wallet share of existing customers, and acquiring new customers by offering relevant agricultural products.

• Champion 360-degree banking:

  Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

• Enhance the portfolio quality:

  Work towards enhancing customer portfolio within the philosophy of Fair to the Bank, Fair to the Customer

• Customized solutions:

  As per branch guidelines. Upkeep and maintaining of the branch. Ensure availability of necessary infrastructure in the branch

• Behold the values:

  Offer products that are fair to our customers and fair to the Bank

Key Qualification & Skills:

• Educational Qualification:

  Graduates with 2-5 years of experience in the area of relationship management, Business development or allied roles.

• Communication:

  Good oral and written communication skills
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.

• Improvise:

  Develop and implement overarching sales and customer relationship strategy, sales processes and structure.

• Market Sensing:

  Monitor and evaluate industry trends, customer drivers and potential partnerships

About the Business Group

Retail Banking Group at ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With approximately 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.