Risk & Fraud

Role Overview: You will be responsible for analyzing transactions in Accertify and investigating potentially suspicious accounts and activities using various sources. Your role will involve exercising sound judgment in identifying fraudulent activities and account takeover attempts, even when explicit fraud indicators are absent. You will conduct investigations to gather evidence and support decision-making, as well as mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases. Additionally, you will respond to member inquiries in Zendesk regarding account security and investigate and resolve member appeals for orders and accounts incorrectly flagged as fraudulent. It will be your responsibility to effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts, secure compromised accounts, and identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads. You will actively participate in team meetings across time zones, complete daily assignments with high accuracy and efficiency, make sound decisions quickly, provide feedback on workflow gaps to leadership, and communicate effectively with members, colleagues, and other internal partners. Key Responsibilities: - Analyze transactions in Accertify and investigate potentially suspicious accounts and activities - Exercise sound judgment in identifying fraudulent activities and account takeover attempts - Conduct investigations to gather evidence and support decision-making - Mitigate financial risk by taking appropriate actions on potentially fraudulent activity - Respond to member inquiries in Zendesk regarding account security - Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent - Differentiate between legitimate members and potential fraudsters - Secure compromised accounts and restore legitimate access in account takeover situations - Identify, act upon, and report trends in fraudulent behavior and account takeover attempts - Participate in team meetings across time zones - Complete daily assignments with high accuracy and efficiency - Make sound decisions quickly and provide feedback on workflow gaps to leadership - Communicate effectively with members, colleagues, and other internal partners Qualifications Required: - Strong analytical skills - Sound judgment and decision-making abilities - Ability to work efficiently and independently - Excellent communication skills - Prior experience in fraud detection and investigation is preferred Note: The company, Wipro Limited, is a leading technology services and consulting company focused on building innovative solutions that address clients" most complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. Wipro encourages reinvention and constant evolution, empowering individuals to design their own reinvention and realize their ambitions. Applications from people with disabilities are explicitly welcome.,