Role & responsibilities Must have a skill in the Service Desk Management. Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware, and Software related troubleshooting skills. Providing remote assistance to users who may be in office or remote locations. Identify, investigate, and diagnose the issue. Provide resolution to customer based on in scope processes. Communicate to the user on progress in a timely manner. Excellent verbal and written communication skills. 24x5 Support. Preferred candidate profile 2-3 Years Proven Experience as a Desktop Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field
Work Experience and Education New User Access, Assigning User Security Roles, Property/Property Lists. Domain expert of modules in Yardi7s like Commercial, Residential, Construction & Development Management, Investment Management, International Deep knowledge of Yardi ETL functionality Resolve Yardi Navigation, Login, Transaction Error, Lease, Tenants Data issues. Exposure to Custom Account Trees. Experience working with Report Scheduler. Preparing Budget templates, converting the budget files and uploading them in Yardi 7s. Experience working with Report Scheduler. Understanding of Yardi tables / data model Graduate / Post Graduate qualification Excellent communication skills Domain knowledge towards Real Estate Accounting
Only Immediate Joiners ready to work in Night shifts need to apply Please Note - The interviews will be Face to Face at our Chennai Office Roles and Responsibilities Responsible for handling AR/AP/GL processing on a day-to-day basis Perform Bank Reconciliation & Vendor Reconciliation Analyze Tenant/Vendor ledgers Verify and process Invoices/Checks Capture information accurately on client systems Desired Candidate Profile Basic Accounting Skills Excel Skills - Intermediate Good in communication Eye for detail Good Typing skills Knowledge in Yardi/MRI/JDE would be added advantage Graduates / Postgraduates in Finance & Accounting 1- 8 years of experience in US Accounting, General Ledger. Experience in Real Estate / Accounting would be ideal
Role & responsibilities Develop a working knowledge of client applications for all business units including but not limited to MRI, Yardi,JD Edwards and ServiceNow. Provide support and solutions via ServiceNow within SLAs Prioritize support requests based on customer impact Identify solutions for system users that improve business processes Collaborate with project teams and service desk. Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements. Complete regularly scheduled User Administration audits to optimize user security. Participate in regular reviews of support requests to identify training or documentation requirements. Recognize and communicate system errors or outages Fulfill on-call duties as required for support requests after hours and on weekends. Flexibility for attending or responding to early morning and late night meetings and inquiries Maintain a high degree of customer service for all support queries and adhere to all service management principles. Performs other duties as assigned Preferred candidate profile Knowledge of user administration principles and user security standards Strength in communicating technical information in non-technical terms. Excellent customer service and interpersonal skills; ability to relate to others Professional verbal and written communication skills (English) Strong analytical and problem solving skills Maintain flexibility and creativity in a variety of situations. Strong organizational and time management skills consistently sets goals and meets deadline. Working knowledge of Microsoft Outlook, Word, Excel other core software systems Work Experience and Education Graduates / Postgraduates in any stream 2 plus years of related experience. Excellent communication skills. Experience in MRI custom reporting
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