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18 - 25 years
40 - 50 Lacs
Gurugram
Work from Office
Job Summary: We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model. The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV). Key Responsibilities: Develop and execute customer retention strategies for subscription services. Optimize service workflows and automation to improve renewal rates. Analyze churn data, NPS, and customer feedback to enhance user experience. Collaborate with marketing & sales teams to implement upsell and cross-sell strategies. Requirements: 12+ years in cust...
Posted 6 months ago
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