Retail Outlet Supervisor

1. Operations Management:

• Oversee day-to-day operations of the petrol pump.
• Ensure smooth functioning of fuel dispensers, air machines, and other equipment.
• Coordinate fuel deliveries and manage stock levels to prevent shortages.
• Maintain cleanliness and orderliness of the pump premises.

2. Staff Supervision:

• Supervise and schedule pump attendants, cleaners, and other ground staff.
• Train staff on safety procedures, customer handling, and operational protocols.
• Ensure staff wear proper uniforms and follow standard operating procedures.

3. Customer Service:

• Resolve customer complaints or disputes quickly and professionally.
• Ensure high standards of customer satisfaction and prompt service.
• Monitor customer feedback and suggest improvements.

4. Safety and Compliance:

• Ensure compliance with safety norms, legal regulations, and company policies.
• Conduct regular safety drills and equipment checks.
• Keep fire extinguishers, safety signage, and first-aid kits updated.

5. Inventory and Supply Chain:

• Manage inventory of lubricants, diesel, petrol, and other accessories.
• Track reordering levels and coordinate with suppliers.
• Maintain proper records of stock received and consumed.

Job Type: Full-time

Pay: ₹14,412.86 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Store management: 4 years (Required)
• Sales: 4 years (Required)
• Leadership: 4 years (Required)
• Customer service: 4 years (Required)

Work Location: In person