Retail Customer Care

Job Title: Customer Care Executive - hospitality, retail, or mall backgrounds.

Location: Kalyan
Department: Operations
Reports to: Sr. Operations Executive

Role Overview

Responsible for managing mall operations, handling retailer and customer concerns, coordinating with internal departments, and ensuring smooth day-to-day functioning.

Qualifications

• Any Graduate (MBA preferred)
• Proficient in MS Office (Excel, Word, etc.)
• Excellent communication and coordination skills
• 2–5 years of experience, preferably in the retail/mall industry
• Minimum Age: 25 years

Key Responsibilities

• Handle retailer complaints and coordinate with relevant departments for resolution
• Prepare, send, and analyze operational reports
• Organize events for patrons and retail partners
• Oversee fit-out work and coordinate with project teams for renovations
• Liaise with MEP, Security, Housekeeping, and Parking teams
• Maintain snag reports and support weekly review meetings
• Ensure compliance with government departments and assist in documentation
• Support financial collections including rent, CAM, and utilities
• Maintain operational records, reports, and checklists
• Supervise parking operations, staff attendance, and grooming standards

Working Conditions

• Daily reporting to Sr. Operations Executive regarding mall operations
• On-site role with cross-department coordination

Job Types: Full-time, Permanent

Pay: ₹10,744.78 - ₹25,774.27 per month

Benefits:

• Provident Fund

Experience:

• Customer care executive: 3 years (Required)

Work Location: On the road