You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. About the Internal Audit Group at American Express: Our Internal Audit Group (IAG) is a worldwide function with 300+ team members and offices across nine countries within American Express. We are committed to growing our audit staff significantly. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies. American Express IAG has reinvented our audit process and is leading the financial services industry with our Data-Driven Continuous Auditing, and Auditor of the Future initiatives. Each uniquely support our Winning Aspiration to be a world class internal audit function that: Provides data-driven and technology-enabled assurance Delivers timely risk insights that are business-aware and forward-looking Supports our colleagues with experiences that prepare them to be enterprise leaders About the Role: Our Internal Audit Group is seeking an eager Manager Technology Audit to help advance and grow our audit coverage across our IT general controls (ITGC) portfolio. In this role, the ideal candidate will lead a staff or senior auditor with a focus on technology processes and technology risk management. This opportunity may include supporting Enterprise Projects, Third-Party Risk audit entities, as needed. Additionally, this role will work immediately alongside colleagues that provide coverage over IT Applications, Cybersecurity and Resiliency. Key Responsibilities include: Effective and efficient execution of audit procedures through planning, fieldwork and reporting in conformance with professional and department standards, assigned schedule and within budgeted hours. Lead one or more senior/ staff and/or co-sourced auditor(s) in diverse geographic locations through coaching throughout the audit lifecycle of planning Engage in continuous learning through department training and self-study on audit methodology, technology processes & controls, stakeholder communication and effective workpaper documentation. Contribute to the development of audit analytics that use data to tell the business story, evaluate results and work with audit and business colleagues to synthesize and document findings. Participate in and support planning and capture of meetings with management to represent audit objectives, scope, and results, clearly articulating the potential impact of control gaps capturing clarity and accuracy. Execute simultaneous global audit projects within the technology, projects or third-party risk domains including support of integrated audits that consider financial, operational and compliance. Minimum Qualifications Bachelor s or equivalent degree in technology, information systems or related field Big 4 audit/consulting experience 4+ years of experience in technology audit, IT risk management, cybersecurity or related fields including the audit life cycle and professional auditing practices Experience coaching and developing colleagues in audit procedures or risk management methodologies with or without direct authority, in a way that inspires, develops, and delivers results Strong verbal and written communication skills that deliver clear and comprehensive articulation of risk and controls with actionable feedback to audit leaders Effectively works within a team and across teams utilizing project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities Familiarity with technology frameworks e. g. NIST and experience testing technology control domains Ability to embrace complex scenarios with curiosity and confidence using process, risk/control knowledge and knowledge/research of IA standards, regulatory, and financial industry guidance and best practices relevant to business, technology and data implications Strong sense of integrity and the ability and willingness to challenge and be challenged. Preferred Qualifications Experience in a regulated financial services environment Technology or other audit credentials e. g. Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) or willingness to obtain within 12 months of hire. Experience testing interface inputs, reports, application security, business continuity and third parties Experience with using data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. The objective of the Finance Control Management Risk ID, Assessment, and Testing team is to identify, assess, mitigate, and report on Operational Risk within Finance processes to ensure adherence to regulatory standards, Amex policy and enhance Finance s resilience through managing a clear methodology of inherent and residual risk. Finance is looking for an Analyst of Risk ID, Assessment, and Testing focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. This role is focused on driving, influencing & creating highly regulated environment for Finance by reviewing the testing performed by management. The Analyst Finance Risk ID, Assessment, and Testing will focus primarily on supplemental testing of certain Finance processes based on certain indicators such as new processes, recent process changes, high-risk areas, areas with emerging risk, and other key risk indicators. This role may be involved in the proactive identification of these areas, conduct thematic reviews, and provide training and recommendations to process owners. Further support will include: Assist in additional identification specific risks throughout business processes and systems (along with Finance process owners) Support control monitoring (supplemental to Finance process owners testing) and compile key operational risk trends, activities, and events Proactively help identify certain areas of high-risk for intervention (e. g. , automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing Support thematic risk reporting (levels, trends, causes) Support risk management practices within Finance Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring Maintain risk profiles and an updated risk register(s) Support sharing insights, better practices, themes, etc. across the enterprise Required Qualifications: 1-2 Years experience in operational risk management (e. g. , within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, testing of controls, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelors degree in finance, Business, Risk Mgmt. , or related field; advanced degrees (e. g. , MBA, MSc) or certifications are advantageous Experience in at least one of the following: Supporting identification of operational risks throughout business processes and systems Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met Supporting independent control monitoring, including identification of control improvements Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes This is under ORMCM Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Purpose of the Role: Process payments within SLA for all partners and ensure compliance requirements are met. How will you make an impact in this role? The individual will be part of the GSM- MR & Cobrand process. Will be responsible for support payments related to various partners, which shall include calculation and payments. The job will entail contract reviews, detailed analysis of payments and Quality check . The incumbent should also have good communication skills, ability to challenge the status quo and identify improvements . Shall ensure compliance with all prevalent procedures and policies linked to the process assigned to him/her. - The successful candidate should be flexible, result oriented and resilient to work in a highly challenging and dynamic environment. This role may be subject to additional background verification checks. Critical Factors to Success: Team Player High on Integrity Self driven Focused on achieving 100% quality. Academic Background: Must be a Graduate with Commerce background. Functional Skills/Capabilities: Must posses good accounting, MS Excel - Must have strong results-orientation, resourcefulness, and flexibility to overcome significant obstacles to goal achievement in a high-pressure environment. Excellent team player with strong inter-personal skills and be able to interact with multiple Employee levels / Business partners / Customers - A self starter with ability to manage change own work. Knowledge of Platforms: Good knowledge of making payment packages, working on excel and basic knowledge of uploading payments on Oracle. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. This is a Band 28 Lead Analyst position: Roles and Responsibilities: The incumbent will be part of Global Supply Management and perform Secondary review of payments from Compliance perspective for Global Payments & other control activities. The incumbent must have a good understanding of account payable process to ensure the high quality. The incumbent should lead monitoring of control, compliance & SLA s to ensure flawless operational execution of payments. Ensure policy & regulatory compliances on all the third-party payments. Understand drivers of Customer experience and collaborate with other teams to develop and execute action plans to improve customer experience. The incumbent should be able to maintain high accuracy, productivity standards & should have high willingness to learn. The incumbent should have an eye for details with high focus on control & compliance. Being able to deal with an environment of continuous change, with the need to absorb information quickly, think laterally and work independently. Need to build business relationships and to collaborate with business partners. Ability to prioritize and to multi-task in a fast-paced environment. Able to meet deadlines, Eye for detail, excellent organizational and analytical skills. Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements. Qualifications Excellent communication & analytical skills and should be able to manage queries independently. Result focus & self-driven & high on flexibility. Good on multitasking & time management Knowledge of Amex system Global payment system will be preferred Commerce Graduate with 2 years of experience Basic Accounting Knowledge Good communication skills Excellent analytical skills High on flexibility Knowledge of MS-Excel Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. The U. S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U. S. , including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U. S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The objective of the US Consumer Services Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within BU processes for US Consumer Services to ensure adherence to regulatory standards, Amex policy and enhance the BUs resilience through managing a clear methodology of inherent and residual risk. US Consumer Services is looking for an Analyst of Risk ID, Assessment, Testing & Reporting focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Analyst, US Consumer Services Risk ID, Assessment, Testing & Reporting will: Assist in additional identification specific risks throughout business processes and systems (along with business process owners) Support facilitation to BUs in their risk assessments performance (e. g. , Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e. g. , periodic PRSA reviews and update assessment criteria to align with regulatory updates) Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events Proactively help identify certain areas of high-risk for intervention (e. g. , automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing Support thematic risk reporting (levels, trends, causes) Categorize controls and map against risks and processes (e. g. , cross-BU process-control mapping) Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG) Support risk management practices within the business Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring Maintain risk profiles and an updated risk register(s) Support sharing insights, better practices, themes, etc. across the enterprise Required Qualifications: 1-2 Years experience in operational risk management (e. g. , within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelors Degree in Finance, Business, Risk Mgmt. , or related field; advanced degrees (e. g. , MBA, MSc) or certifications are advantageous Experience in at least one of the following: o Supporting identification of operational risks throughout business processes and systems o Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met o Supporting independent control monitoring, including identification of control improvements o Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing o Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes ORMCM Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? As the Strategic Planning & Reporting Analyst, you will be the key member of the Strategic Planning and Development team of Global Merchant and Network Services (GMNS), responsible for overseeing strategic planning, performance reporting, and the project management of control and compliance activities, supporting Latin America and Canada Region. This role ensures accurate and timely reporting, provides strategic insights to leadership, and supports decision-making processes through data analysis. The position requires strong analytical skills, attention to detail, and the ability to communicate complex financial information effectively. Amex s Global Merchant and Network Services (GMNS) signs merchants to accept American Express cards and maintains the card acceptance network. GMNS is responsible for building and maintaining relationships with merchants, merchant acquirers, processors, and the network. GMNS also processes card transactions and settles with merchants that accept American Express cards. Furthermore, GMNS provides marketing information and services such as fraud prevention to merchants. In addition, GMNS builds and manages loyalty coalition programs which enable consumers to earn and spend rewards points. The GMNS Strategy, Planning, and Development (SP&D) team works closely with the GMNS Group President and all GMNS General Managers. Specific responsibilities include planning and reporting to enable merchant acquisition and client management teams, strategy formulation, business development, investment optimization, and compliance and control management. The successful candidate will report to the Manager based in Gurgaon. Responsibilities: Reporting & Analysis Prepare monthly, quarterly, and annual reports for senior management and stakeholders. Analyze results, identifying trends, risks, and opportunities for improvement. Performance Monitoring & Insights Track key performance indicators (KPIs) and provide actionable insights. Develop dashboards and data visualization tools to enhance decision-making. Ad hoc financial analysis and reporting. Process Improvement & System Optimization Streamline reporting and planning processes to improve efficiency and accuracy. Implement best practices for planning and analysis across the region Control Management Ensure compliance with internal and external reporting requirements Conduct Key Risk Indicators Audits on a quarterly basis for the LACC region Provided support to relevant audits and regulatory reviews Manage the documentation and implementation of standard operating procedures by creating data repositories Qualifications & Skills: Bachelor s degree in Programming, Mathematics, Business Administration, or a related field (Master s degree is a plus). 1+ years of experience in financial planning, reporting, or a related role. Proven analytical skills, including ability to consolidate and present large amounts of data from different sources in executive reports and forums, financial evaluation and modeling. Strong communication and presentation abilities. Ability to work in a fast-paced, dynamic environment and manage multiple priorities. Resilient, Energy, drive and flexibility Proficiency with programming languages (SQL, Python, MLS). developing software, task automation, data analysis, and data visualization. Data structures, Debugging & Problem-solving Skills, Inquisitiveness Logical & Abstract Thinking An Eye for Detail. Ability to create clarity in ambiguous situations, proposing programming/coding solutions to complex business requests. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Key responsibilities : Accurate interpretation the financial terms for GCG between Amex and Corporate Clients. Managing client incentive payments process for US Middle & Large Market which involves review of accuracy before processing incentive pay-outs to corporate clients as per the terms of the Contract with AMEX within prescribed timelines. Extensive coordination & collaboration with various groups like Vendor creation, Oracle Business Groups, Contract Management, Pricing, Controllership, Compliance teams to ensure Compliance requirements are met. Ensuring the timely and accurate payment of incentive to Clients and keep Amex brand intact Ensuring the accurate deal interpretation and system setup of contract financial terms Performing Secondary review of client incentive payment performed by other peer based on their financial terms in the agreement Interact with various work groups, viz. Pricing, Account Managers, Finance and Technology to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues. Support the design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for client incentives payments. Maintenance of trackers such as on-hold, Ageing, SOFR and payments related trackers and consolidate them for CI payments. Collaborate with Partner Operations Governance on relevant initiatives and deliverables. Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with GSM leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities. Drive Regular Governance Calls with Business to ensure no surprises in operations Capable of leading projects independently. Focus on value-add initiatives that improves process efficiency and accuracy. Qualifications : Should be a CA/ Graduate with 4-6 years of relevant work experience. Eye for detail, strong analytical skills and ability to comprehend complex contractual terms into financial implications for the business. Strong communication and influencing skills, and ability to manage multiple relationships and priorities. Ability to develop innovative solutions using a data driven approach, multiple variables and insights. Good understanding of Amex products, financial processes, systems and tools will be an added advantage. Demonstrate leadership skills needed to create, develop, train, motivate and communicate with diverse work force. Must have strong, proven People Management skills. handling cross functional and cross-cultural teams. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Create digital experiences that enhance our customers lives at every touchpoint. The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences from payments to rewards to servicing that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers lives and help set us apart in the industry. Find your place in digital product on #TeamAmex. American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. The Corporate Program Product Development (CPPD) team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Client and Card Member engagement through our digital B2B products. The team s mission is to dramatically increase adoption and frequency of usage through a combination of in-depth insights, superior user experience and compelling features and functionality. The Digital Measurement & Analytics team is a part of CPPD team and deliver digital analytics and insights for the GCS suite of digital products & platforms. The team is responsible to innovate and transform the process by measuring and understanding the customer behavior towards our digital tools. Purpose of the Role Deliver actionable insights for GCS Digital Experiences by democratizing digital data, measuring product performance, conducting customer behavior deep dives and go-to-market segmentations. The role requires exhibiting a high level of expertise in driving decisions backed by data insights, strategic and advanced analytics, and data techniques. He / She will drive improvements in generating data driven actionable strategies to enable business growth initiatives. How will you make an impact in this role? In this role, the incumbent will be part of Digital Measurement & Analytics team. He / She will apply advanced analytics to drive segmentations, develop KPIs, models and strategic analytics to solve key business opportunities. This will be achieved through a close collaboration with the digital product teams, marketing, servicing, technologies, and field teams. He/She will design measurement framework, conduct behavioral deep dives using Amex closed loop data to uncover product improvement opportunities, enable experimentation (AB Testing), work with leadership to define product strategy and maintain product performance reports/dashboards. This role requires candidates with analytical bent of mind and exceptional quantitative, problem-solving, and business story-telling skills. Responsibilities: Specific job responsibilities may vary as per the team responsibilities, but will involve aspects of the below: Perform in-depth data analysis to deliver strategic priorities focused on the product roadmap for GCS Digital Experiences Define KPIs to measure the efficiency of digital channels/products and develop customer segmentation to drive adoption and engagement for AXP customers. Power in-depth strategic analysis and provide analytical and decision support by mining digital activity data along with AXP closed loop data. Gain deep functional understanding of the GCS digital channels over time and ensure analytical insights are relevant and actionable. Flawless execution of the development, validation and implementation of statistical projects and automated reports. Evaluate impact on business of different strategies/initiatives and generate insights and recommendations to fuel business growth. Build partnerships with internal stakeholders such as Product, Technologies, Field, Servicing and Marketing to plan and prioritize various initiatives. Empower self-serve by creating automated dashboards and reports using Adobe analytics suite or Tableau. Continuously broaden and strengthen knowledge of advance analytical methods and tools to further evolve our analytical practices. Minimum Qualifications 1 to 3 years of relevant analytics experience. Degree in business, economics, statistics, mathematics, engineering, or finance. Strong analytical, strategic thought leadership and problem-solving skills with ability to solve unstructured and complex business problems. Team player: Able to collaborate with partners and team members to define key business objectives, and to align on solutions that drive actionable items. Knowledge of Hive, Python, PySpark, SQL encompassing data manipulation and statistical modeling/data-mining techniques. Strong interpersonal, written, verbal communication, presentation, and storytelling skills enabling ability to interact effectively with business leaders and to present structured and compelling messages addressed to various levels within the organization. Results driven with strong project management skills, ability to work on multiple priorities and ensure track to exceed team goals. Passion for data science and machine learning: Proven track record of independently developing novel analytical solutions optimizing business processes or product constructs. Proficient in MS Office especially excel and power-point. Strong ability to drive results, self-starter. Basic understanding of Agile product development Experience in digital domain preferred. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? You will be Joining an expanding India-based Financial Crimes Know Your Customer Technologies team. In this role will be leading an energetic team based in Gurgaon, focused on delivering on key business critical capabilities in support of the enterprise driven KYC refresh roadmap. Scope of Impact/Influence: People leader for a high functioning team of B30 Gurgaon based engineers Leads and mentors teams of engineers through ongoing development efforts Responsible for delivering on key business capabilities to progress the KYC refresh roadmap Accountable for leading a team and the delivery of high-quality work High-performing Behaviors: Be a productivity multiplier across multiple teams by analyzing the work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results Enterprise thinking - find opportunities to educate and learn from other groups Solves technical problems outside of day-to-day responsibilities Develop team s strategy and prioritize technology initiatives Able to effectively communicate the concerns and capacity of the team to stakeholders Regularly provides specialized technical mentorship to others in work area Minimum Qualifications 10+ years of experience with systems analysis/programming, incorporating design methodology, Infrastructure operations support or engineering Experience and strong understanding of Java and Kotlin Technologies within a Microservices architecture Experience and understanding of associated systems and supporting frameworks version control, build automation, test automation, and ideally containers and container orchestration Experience of relational databases, API use and design, and messaging, ideally with experience of Apache Kafka Practical application using Agile or other rapid application development methods Ideally will have previous formal people-leadership responsibilities University degree or equivalent experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. Join Team Amex and lets lead the way together. D escription The Global Treasury Controllership (GTC) team is part the Regulatory Reporting and Treasury Controllership Team and is responsible for providing comprehensive Treasury and regulatory reporting support covering all Treasury transactions, including cash, debt, equity, derivative, and investments The Receivable funding & Cash Controllership team is responsible for accurate, timely accounting and reporting of Credco and its subsidiaries along with ensuring appropriate and consistent reporting for AXP s Cash and Cash equivalents This is an exciting opportunity to establish and lead the delivery of Cash portfolio reporting for regulatory reporting filings for American Express. The position will involve close interactions with a diverse stakeholder group and setting up the operational and governance framework for Cash portfolio enabling daily monitoring of liquidity ratios owing to AXP s category change. Responsibilities include, but are not limited to: Ensuring integrity of $45Bn+ Cash and Cash equivalent balances for AXP which includes monitoring monthly movement, ensuring adherence to US GAAP accounting principles Providing analysis, reports and support to business partners. Contribute to setting up of Daily Monitoring of Cash portfolio to support AXP s efforts on project Fast Forward with respect to Cash and Cash Equivalents. Collaborate with stakeholders across finance teams and treasury to respond to queries from regulators Participation in special projects and pro-actively build and manage relationship with stakeholders within and outside of the Finance organization, with a focus on delivering effective and efficient support. Consultancy to Treasury, Market Controllership, Business and Reporting teams on all cash related matters and projects. Continued rigor on Control & Compliance Support / participate in standardization and continuous improvement initiatives as well as other business partner initiatives. Continuously challenge the Status Quo and seek opportunity for redesign/automate the processes. Leads, motivates, and develops a team of professionals to accomplish goals while enhancing colleague engagement, development, inclusion, and diversity. Ownership of Cash Policy ensuring periodic refresh with the stakeholders. Drive employee engagement, provide career development opportunities for team members and support work/life balance initiatives. Minimum Qualifications: Min 5-6 years experience in Accounting/Reporting/Auditing. CPA/Chartered Accountant or similar qualification, preferred. Ability to interpret and apply GAAP principles is critical to success. Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience a plus though not required. A self-starter, with a proactive approach and a passion to consistently deliver high quality service and exceed expectations. A quick learner with outstanding problem-solving skills. Continue to challenge the status quo by bringing and implementing innovative ideas for continuous improvement in our process. Strong Executive Presence, relationship building and presentation skills. Proven ability to effectively interact and manage relationships with all levels and stakeholders of an organization including senior leadership/officers as well as with external auditors. Ability to prioritize, drive projects and define medium to long term vision for the team focusing on value creation for partners and the organization. Ability to pivot with agility and navigate ambiguity People Leadership experience is additional plus. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? You will be Joining an expanding India-based Financial Crimes Know Your Customer Technologies team. In this role will be part of energetic team focused on delivering on key business critical capabilities in support of the enterprise KYC refresh roadmap. Job Responsibilities: Delivering at story and feature level, key business capabilities to progress the KYC refresh roadmap Should be proficient with defining technical designs and solution based on problem in hand Identify opportunities for further enhancements and refinements to standards and processes Fine tune the existing technology with new ideas and optimization opportunities Should be able to define solution scoping and effort sizing within a cross-functional team Serving as a core member of an Engineering team help and guide the team in end-to-end delivery Effectively interpreting technical and business objectives and challenges and articulating sound solutions Provide technical expertise in driving projects from inception to closure Perform code reviews, design reviews, and help the team to produce high quality systems Minimum Qualifications: Bachelor s degree in engineering or computer science or equivalent OR master s in computer applications or equivalent Minimum 4+ years of software development experience in a professional environment working within a Microservices event driven architecture Solid understanding of systems design, enhancing automation testing, and improving software reliability and resiliency Good experience of leading and mentoring mid level engineers and liaising with cross functional stakeholders Core skills: Backend software development using Kotlin / Java with Spring framework, REST APIs, microservices architecture, RDBMS(Postgres/Oracle or similar) Experience in Kafka/MQ or similar Experience in delivering software using DevOps practices like CI, CD, Automated testing, Alerting & Monitoring etc. Understanding of multi-tier application architectures and related development Proven experience in creating automated tests using test frameworks Experience working in Agile or other rapid application development methods Understanding of BDD & TDD practices. Proficient oral and written communication skills Preferred skills: Experience on DevOps related practices such as CI/CD, Logging, Observability, Monitoring etc. Experience with Cornerstone / Bigdata Hive query Any cloud experience is added advantage Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Function Description: Global Services Group GSG Servicing Innovation: Where innovation is our business. Our team s mission is to shape and implement the Generative AI strategy of the Global Services Group (GSG) at American Express, accelerating the progress of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience. The GSG Servicing Innovation team focuses on: Developing and implementing upon the GenAI strategy & priorities for Global Services Group (GSG) through rapid testing and learning, serving as a first mover for the broader enterprise in this new space Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e. g. , analysis, change management, communications) for dedicated pilot teams Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from key findings to benefit realization, enabling teams to fail fast when appropriate Providing compliance and risk management support for each outstanding use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies Role Description: The role will require building strategic and data-driven recommendations that enable the execution of GSG s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of all band levels across GSG and American Express more broadly. How will you make an impact in this role? Supporting the next wave of GenAI pilots, ensuring alignment to prioritization principles while extrapolating takeaways from smaller scale efforts and extending to bigger bets Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction Thought leadership/creative problem solving to accelerate technological innovation for American Express and drive progressive improvement Developing strong working relationships with various partners to achieve results and enact wide-scale impact across the enterprise Strategic program management for live pilots, ensuring that key breakthroughs, deadlines, and results are implemented by removing roadblocks and facilitating alignment between partners Driving project delivery by encouraging teams, managing relationships with partners, finding opportunities and obstacles/risks, developing strategic recommendations, and ensuring results are successfully performed Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of balanced, entrepreneurial results Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant Performing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results Must Haves: Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility Product Management/Development experience Ability to demonstrate a User Centric Approach and ideas on how to demonstrate Generative AI beyond the obvious use case of chat Minimum Qualifications: Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong discernment and high degree of creativity in finding opportunities for products, services, new processes and systems Experience experimenting with Generative AI and Large Language Models, including prompt engineering and other methodologies Highly organized, taking individual initiative and accountability for getting results Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights Solid technical understanding and skilled at articulating complex concepts and issues to partners with varied backgrounds. Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment At least four (4) years of experience in Product Management/Development Ability to influence without authority at all levels and demonstrated track record for getting results and transformation across multiple lines of business High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI related solutions Experience with agile product development methodologies and tools (Jira, Rally, etc. ) Preferred Qualifications: Experience in User Experience research and design, a familiarity with design thinking principles Experience working in delivery and implementation of complex, large-scale, high-performance applications/solutions Exemplar craft mentality to learn about innovative technologies and new approaches to building exceptional customer experiences Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. ***STOP AND READ THESE INSTRUCTIONS. Please add the Business Unit Job Family paragraph for the job here. Here is where to find the list of Job Family Paragraphs: https://thesquare. americanexpress. com / sites / enterprise / career-well-being / jobs / documents / 123392 / about-job-descriptions . Once added, delete these instructions. *** Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure. Responsible for enabling product development for data quality controls monitoring & governance for CFR Models, ODLs, and Strategies via CDIT/Qalibrate Responsible for enabling risk remediation via Risk Remediation (RSRT) Product Partner with multiple stakeholder teams across CFR, including CFR Operational Risk & Excellence, CFR Product Managers, Global Risk & Compliance, Global Credit Bureau, Risk Data Management, CFR Global Decision Science, Consumer/Commercial/Fraud Risk Strategy Teams, etc. Support risk governance, oversight, and audit functions Demonstrate deeper understanding of evolving risk management space and bring external best practices in-house Minimum Qualifications Qualifications: This is an exciting opportunity for a practically minded professional with excellent knowledge of Product Development, Risk Data Management, and strong business acumen around Risk Management Graduate or Postgraduate in Computer Science, Engineering, Management, or related field 1 2 years of relevant experience in performing Product Development, Risk Data Management, Risk Management, or similar roles Outstanding professional communication skills clear, logical, and structured and able to demonstrate ability to influence at all levels Deep and broad expertise in Business Insights and Analytics OR Credit & Fraud Risk Strategy OR Product Preferred Qualifications SQL Hive Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Join #TeamAmex and lets lead the way together. Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it s negotiating with some of our largest global partners or creating next year s financial plan, you can influence both our day-to-day P&L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex. Function Description: Card & Merchant Accounting and Controls (CMAC) team in Global Financial Operations, Controllership, manages the foundational accounting for Card Member spend, Remittances and Merchant payments along with various other operational accounting processes that is core to a Credit Card domain. This team is the last line of defense and liaisons with broader controllership, technology / product, and Global Service Group (GSG) / servicing teams to ensure correct Card Member allocations and financial integrity is embedded in the end-to-end process How will you make an impact in this role? This B28 role will be primarily responsible for managing E2E accounting and research and clearance processes for Card Member Credit Balance Refund & Transfer, Governance of B/sheet accounts (specifically Bank and suspense accounts ensuring all accounting (upstream system/manual) is processed timely and accurately across Global markets (APAC, EMEA, US, LAC), managing ledgers, governance and accounting. Incumbent will also be responsible to maintain financial integrity through timely reporting of process metrics, inputs related to trending variances, static and unnatural balances, customer queries and status of process improvement driven by upstream/downstream automation and improvements. Responsible for maintaining financial integrity of the Card Member Credit Balance Refund & Transfer process. Be able to gain detailed understanding of end-to-end accounting, inputs, processes, controls, process flows, metrics, risks, SLAs and output of the process Work closely with business partners (Servicing teams within GPS & CFN) to clear the daily/monthly financial transactions, drive process efficiency and proactively highlight any exposure Be able to proactively highlight, communicate and mitigate risks. Monitor the trending of the Balance Sheet accounts managed and work with different stakeholders to identify and fix the RCA Ability to drive self and team goals with continuous focus on process improvement. Demonstrate effective proactiveness, transformational mindset as well as strong analytical skills. Ability to manage multiple projects to support enterprise goals. Effectively coordinate with technology for development / automation opportunities Ensure compliance with prevailing policies and procedures besides contractual and regulatory requirements as applicable Minimum Qualifications: B. Com with 2-4 years or CA/MBA/Postgraduate with 0-2 years of work experience Good knowledge of AR Platforms CARE, MARS, Payable Systems Oracle SL, Mercury, etc. Good knowledge of Excel, PowerPoint, Business Intelligence and other data applications like Cornerstone, main frame systems is a plus Good communication and interpersonal skills Preferred Qualifications: Well-developed analytical skills, ability to understand the linkages to processes. Good Accounting knowledge. Demonstrate leadership skills needed to create, develop and communicate with diverse stakeholders. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Taking your place as a core member of an agile team driving the latest development practices Writing code and unit tests, working with API specs and automation Identifying opportunities for adopting new technologies Leading a team of engineers that delivers knowledge management solutions to businesses worldwide Minimum Qualifications A BS or MS degree in computer science, computer engineering, or other technical discipline is preferred Ability to effectively interpret technical and business objectives and challenges and articulate solutions Willingness to learn new technologies and exploit them to their optimal potential 2-5 years of software development experience 2+ year experience in web API programming and UI development preferably in Java, Go, JavaScript, React JS 2+ year experience in consuming API from different REST/SOAP services 2+ year experience in public cloud platform like Google Cloud Platform, AWS etc. Preferred Qualifications Experience with Modern cloud technologies ServiceMesh, Kubernetes etc. Experience with building data encryption solutions ( Symmetric/Asymmetric cryptography, Tokenization) Experience with secrets management tools like Hashicorp Vault Experience with PKI and SSL/TLS Certificates Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Reporting to the Vice President, Token Solutions, this role is an exciting opportunity for a talented leader to drive the product envisioning, delivery, testing and release of American Express Token Solutions. You will collaborate closely with cross-functional teams to deliver new capabilities, scale the platforms that support Tokenisation, and achieve regulatory compliance. The Director, Token Product Delivery will lead a team of talented product managers and product owners and collaborate with engineers, architects, and business stakeholders to bring the product vision to life. How will you make an impact in this role Deliver capabilities against Product Roadmaps to drive greater customer value and business outcomes. Lead and develop a team of product owners fostering a culture of collaboration, innovation, and excellence. Responsible for performance evaluations, employee engagement, coaching and people development. Establish strong relationships across Product and Engineering teams; operate as a unified team, ensuring collaboration and flawless execution. Create synergies across Network business capabilities to deliver on POA business architecture. Develop and adapt processes to optimize technology advancements, reduce manual effort through automation, and drive accuracy and efficiency. Stay informed of regulatory requirements and ensure that our products comply with applicable laws and regulations, while maintaining a pulse on industry trends to shape the direction of product features and capabilities. Assess and evaluate program changes and modify plans in response, minimizing risk and scope/schedule creep, while ensuring high quality. Requirements/Qualifications Relevant experience : 10+ years experience in global payments, ideally within Product & Platform Management. Solid understanding of digital payment technologies and payment processing. Results oriented : Proven track record of coordinating between Business, Product, Platform Delivery, and Technology teams to deliver key strategic projects. Passion for execution : Passion to drive program execution and delivery in a fast-moving and innovative environment. Problem solving : Ability to gather and synthesize data to drive insights and leverage thought leadership and critical thinking to solve problems. Project management : Exceptional project management skills with flawless organizational skills and attention to detail. Highly collaborative : Ability to collaborate with and build strong relationships with internal and external stakeholders to deliver value beyond traditional means. Effective communicator and influencer : Ability to influence key partners and executive stakeholders. Excellent communication skills, proficient in developing excellent quality presentations and deliverables for an executive audience. We back our colleagues and their loved ones with benefits and programs that support their holistic we'll-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Job Description At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we re supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what s possible - and we re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60, 000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We re looking for a Site Reliability/Application Support Engineers (SRE/AS) responsible for web/servicing application performance, availability, and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. Site Reliability Engineering (SRE) is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance. This role will drive the SRE/AS mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web/Servicing applications. Qualifications BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 6-10 years of work experience in DevOps/SRE. Experience in Genesys Engage (PureEngage), Genesys Cloud (PureCloud) or Genesys PureConnect. Good understanding of VoIP, SIP protocols and telephony infrastructure. Ability to analyze Genesys logs (SIP, T-Server logs, Interaction, WDE) to identify issues. Good understanding of call flows, IVR scripting (Genesys Composer, SCXML) and routing logic. Configuring and troubleshooting Genesys reports (GCXI, Infomart, Pulse). Analytical knowledge and exposure on root cause identification using analyzer tools like Kazimir, MyZamir and Speechminer. Experience with Oracle, SQL Server or PostgresSQL for configuration and troubleshooting. Strong understanding of TCP/IP, SIP and RTP. Knowledge of Public Cloud technologies GCP, AWS, AZURE etc. would be an advantage Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc. Knowledge on Unix shell scripting, PERL or Python programming is preferred Working experience with Network load balancers, Global Traffic Managers (GTMs), Local Traffic Managers (LTMs) Hands on experience on configuring Splunk, Grafana dashboards, etc. Good understanding of Linux OS internals, performance tools, Core commands, security etc. Exposure to enterprise platform migration from dedicated to cloud environment is preferred We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Build NextGen Data Strategy, Data Virtualization, Data Lakes Warehousing Transform and improve performance of existing reporting & analytics use cases with more efficient and state of the art data engineering solutions. Analytics Development to realize advanced analytics vision and strategy in a scalable, iterative manner. Deliver software that provides superior user experiences, linking customer needs and business drivers together through innovative product engineering. Cultivate an environment of Engineering excellence and continuous improvement, leading changes that drive efficiencies into existing Engineering and delivery processes. Own accountability for all quality aspects and metrics of product portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management and cost effectiveness. Work with key stakeholders to drive Software solutions that align to strategic roadmaps, prioritized initiatives and strategic Technology directions. Work with peers, staff engineers and staff architects to assimilate new technology and delivery methods into scalable software solutions. Minimum Qualifications Bachelor s degree in computer science, Computer Science Engineering, or related field required; Advanced Degree preferred. 5+ years of hands-on experience in implementing large data-warehousing projects, strong knowledge of latest NextGen DE & Data Strategy & DE Tools Proven experience in Business Intelligence, Reporting on large datasets, Data Virtualization Tools, Big Data, GCP, JAVA, Microservices, python, SQL Strong systems integration architecture skills and a high degree of technical expertise, ranging across a number of technologies with a proven track record of turning new technologies into business solutions. Preferred Qualifications Bachelor s degree in computer science, Computer Science Engineering, or related field required; Advanced Degree preferred. 5+ years of hands-on experience in implementing large data-warehousing projects, strong knowledge of latest NextGen DE & Data Strategy & DE Tools Proven experience in Business Intelligence, Reporting on large datasets, Data Virtualization Tools, Big Data, GCP, JAVA, Microservices, python, SQL Strong systems integration architecture skills and a high degree of technical expertise, ranging across a number of technologies with a proven track record of turning new technologies into business solutions. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Responsibilities include, but not limited to: The Ideal candidate will be responsible for Designing, Developing and maintaining machine learning development pipelines. Adopt emerging standards and review processes while promoting best practices and consistent framework usage and review processes with our AIML Goverance team Serving as a core member of an agile team that drives user story analysis and elaboration, designs and develops responsive web applications using the best engineering practices. You will closely work with data analysts and other partners to ensure development of robust models and machine learning applications. You will be Building and optimize reports for analytical and business purposes. Monitor and solve data engineering issues to ensure smooth operation. Implementing data quality checks and validation process to ensure the accuracy, completeness, and consistency of data. Implementing data governance policies , access controls , and security measures to protect critical data and ensure compliance. Developing deep understanding of integrations with other systems and platforms within the supported domains. Bring a culture of innovation, ideas, and continuous improvement. Challenging the status quo, demonstrating risk taking, and implementing creative ideas Manage your own time, and work well both independently and as part of a team. Work with Product Owners to define requirements for new features and plan increments of work. Preferred Qualifications Machine Learning and Data Analytics skills - Good knowledge of machine learning methods. Understanding of data analysis tools e. g. PowerBI and Tableau. Demonstrated experience of developing and defending Machine Learning, AI, or statistical models BS or MS degree in computer science, computer engineering, data science or other technical subject area or equivalent 5+ years of work experience Hands-on experience with SQL, including schema design, query optimization and performance tuning. Experience with distributed computing frameworks like Hadoop, Hive, Spark for processing large scale data sets. Proficiency in any of the programming language python, pyspark for building data pipeline and automation scripts. Understanding of cloud computing and exposure to any cloud GCP, AWS or Azure. knowledge of CICD, GIT commands and deployment process. Understanding of AI tools. Strong analytical and problem-solving skills, with the ability to troubleshoot complex data issues and optimize data processing workflows Excellent communication and collaboration skills. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. How will you make an impact in this role? Lead the solution design and implementation of core platform features API Design and Implementation Provide Operational support with building platform monitoring tools/dashboards, ad hoc reports Defect Fixes, Performance Testing, Endurance testing Minimum Qualifications Overall 3 + years of developing internet-scale solution development primarily using Java, Spring Boot and no- sql databases Must have demonstrated proficiency and experience in the following tools and technologies: Preferred Qualifications Java functional and reactive programming Test Driven Development A synchronous Reactive Micro services utilizing Vert. x D esigning database schemas, index design, optimizations for query tuning Working knowledge of cloud technologies ( eg. docker, kubernetes , jaeger , opentracing , prometheus ) Modern software engineering tools: git workflows, gradle , load testing tools, mock frameworks Working in an environment which includes modern web frameworks and complex transaction processing systems leveraging a broad set of technology stacks Build fault-tolerant, scalable solutions that are performed at a global enterprise scale. Good knowledge on microservices and event driven architectures Good knowledge of messaging systems like Kafka, mq Take pride in writing good clean code, perform peer code reviews and architecture reviews. A bachelors degree in engineering or related field Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities